Priority Ford, located in Norfolk, Virginia, offers a strong focus on customer satisfaction and a wide selection of Ford vehicles. Reviewers highlight the knowledgeable and professional sales staff, with specific praise for salesmen like Bartley and Nathan Brown, who are noted for their patience and dedication. Customers appreciate their willingness to help find the perfect vehicle, ensuring that every question is answered and every need is met. The experiences shared reflect a friendly and accommodating atmosphere, making it a great place for first-time buyers and veterans alike. While the service department meets expectations for a Ford dealership, some customers feel that the parts department could improve in customer service. Overall, Priority Ford is recognized for its commitment to quality service and a customer-centric approach, encouraging satisfied customers to recommend the dealership to friends and family.
I had a week to find a car and Bartley was extremely helpful in making sure I found the right fit and within my price range. He answered all my questions and went above and beyond in customer service. I would highly recommend asking for Bartley at Priority Ford.
February 2025
I purchased a 2025 Ford Explorer and my salesman, Bartley, was very knowledgeable and professional. He took the time to make sure I got exactly what I wanted and I couldn’t be happier with my purchase. Thank you to the entire Priority Ford team!
February 2025
The service department is What you would expect from a Ford dealership. The Parts department Is better at other dealerships. The man at the Parts counter didn’t seem like he wanted to work and had no customer service. My last visit was better than my first.
