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February 2025 by Stacy
So far not at all happy with the services there has been no follow through been told one thing by one person another by another vehicle has been there for a month and still haven't gotten any answers at this point I could not recommend those services at all
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February 2025 by LeeW
Outstanding service in a timely manner.
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February 2025 by Nati Sheppard
I had a week to find a car and Bartley was extremely helpful in making sure I found the right fit and within my price range. He answered all my questions and went above and beyond in customer service. I would highly recommend asking for Bartley at Priority Ford.
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February 2025 by Samantha Richards
I purchased a 2025 Ford Explorer and my salesman, Bartley, was very knowledgeable and professional. He took the time to make sure I got exactly what I wanted and I couldn’t be happier with my purchase. Thank you to the entire Priority Ford team!
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February 2025 by Dalia Galeana
Thank you so much!
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February 2025 by Pam Lamb
I said yes because of my experience with Priority Ford IT was the Best Experience ever at this dealership .I salesmen where all very knowledgeable and was will to make it happen for me .Mr. Nathan Brown was my salesmen he was so Amazing kind Caring and very patient with me he walked me to every vehicle and explained everything about each vehicle. that he showed me .Mr Janes Church also was very pleasant kind and caring also he is the best General Manager that I have came in contact with now he was so knowledgeable about the company .I appreciate how Priority Ford runs the Company . I'm telling all of my friends and families about Priority Ford
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February 2025 by Joe Chin
The service department is What you would expect from a Ford dealership. The Parts department Is better at other dealerships. The man at the Parts counter didn’t seem like he wanted to work and had no customer service. My last visit was better than my first.
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February 2025 by Norfolk P4U
Update 1/31/2025
I was serviced in July 2023 at this dealership after purchasing a 2021 Ford Ecosport SE on 6/22/2022.
They had to replace the engine, alternator and battery after me having a 1 year old vehicle. My vehicle was kept until October 2023...3-4 months to replace parts on a car especially when I have lifetime warranty? I was also charged nearly $300 for a new battery, AUL covered my alternator (I had to pay the $100 deductible) and Ford covered my engine. I shouldn't have had to pay one single dime for a 1 year old vehicle. There are lemon laws. The reviews are horrendous on the Ecosport, I found out they discontinued them for transmission issues.
I trusted this dealership to give me AN OPERABLE VEHICLE. I traded a 2017 Ford Fusion Titanium for the 2021 Ecosport SE, MY PAYMENT WENT FROM $411 TO $825/MO for a piece of JUNK! Andrew went above and beyond to give me the one with 16k miles versus the other with 325 miles??? A month later the rear passenger tire went flat. Priority charged $216 for a replacement tire until i demanded to speak with the manager who knew of the issue and blamed service for the mishap, he waived the fee.
I received several texts from the dealership the past month about a recall on my oil pump and belt tensioner and the check engine light and wrench were on my notification on the vehicle.
I went into the dealership and I did not receive the service that I was expecting. It was as if Jonathan was "sending me away" when he said "there would be "x" amount diagnostic fee if your AUL doesnt cover it and you received a brand new engine so there shouldn't be anything wrong with your vehicle at this point." If your car had the recall issue, your engine would have locked up on you already." So what we are doing is WAITING for it to happen instead of CHECKING due to the fact that YOUR DEALERSHIP IS THE ONE WHO SENT ME THE TEXTS ABOUT THE RECALL AND TOLD ME TO SCHEDULE THE SERVICE FOR IT? GOT YOU!!! (SMH) They want me to buy a newer car, i'm also in sales so i see THE GAME!
I asked for a loaner vehicle and stated I lived very far from the dealership (30 miles) and needed a vehicle to get around while it was being serviced. He didn't have any loaners.
I left and went back to another branded Ford dealership locally who had previously done work on my old 2017 Ford Fusion Titanium in 2021 before I traded it at Priority in 2022. In 2021, they gave me a loaner vehicle and had my vehicle in and out in under TWO WEEKS.
I dropped off my vehicle to this unnamed Ford dealership 1/22/2025 and they GAVE ME A LOANER CAR (2025 Ford Escape), DISSOLVED MY $159 Diagnostic fee, gave me a FREE STATE INSPECTION although this was not my HOME DEALERSHIP and notified me that I had $76 in my Ford Pass account since 2023 to use toward the purchase of my replacement license plate bulbs/high beam bulbs/ brake light bulbs. Do you think Priority notified me of this the many times I have visited since 2023??? NO!!! They just want to make money every visit and treat you LESS THAN after they gain your business!!! This unnamed dealership also unintentionally broke my back glass and instead of hiding it and just repairing it, they told me, apologized and repaired it free of charge!!! I didn't have to call every 3 to 4 days to find out an update because they called me every single day with updates until it was ready. I had to keep calling Priority every week asking for an update and was given the run around. The unnamed dealership also told me that the parts replacement for the oil pump and belt tensioner are not yet available by Ford but I will receive an update about it when it is. So my OWN DEALERSHIP cant be honest and I had to get the truth from another dealership?!
Once my vehicle is paid off in 3 years, I will be doing repeat business with the UNNAMED Ford Dealership that always gave me ABOVE STELLAR customer service.
I do not respect Priority and how they have been treating me a
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February 2025 by Zachary H
Priority Ford is a very unprofessional Ford Dealership. I hope Ford Corporate ("Big Ford") sees not only my review but the other reviews outlining their poor work and management.
I have had very costly repairs done by Priority Ford on my Ford F-150 beginning with the "dreaded 3.5L V6 EcoBoost Turbo Coolant leak" issue to an initial attempt to fix an oil leak problem. After these visits to Priority Ford, the lack of expertise, professionalism, workmanship, and customer service really began to show when attempting to solve the oil leak problem.
I took my F-150 in to have them "diagnose" an oil leak problem where Johnathan, the service advisor, mentioned that the oil leak was stemming from the right (passenger) side valve cover and only at that location. I requested to have the left (driver) side valve cover be inspected to see if a leak was there. No oil leak was found from the left (driver) side valve cover. I had the right (passenger) valve cover replaced but continued to have an oil leak.
I took my F-150 in again only to be told that the oil leak was coming from another location (timing cover) and that I now had a water pump leak (coolant system). The way that these leaks were "determined" or "identified" was by the technician sending a video of my truck showing these locations while mumbling that there is a leak at those locations and recommend replacing those components. Outside of "visually" looking at said locations of my engine, what else did they do? They did not clean the engine oil up in the engine housing area and they did not do a UV or oil dye test. They just simply relied on "experience" and "eyeballs" to tell me there's a leak. This is just guessing on where the leak is coming from. They were "part chasing" or "chasing parts" in hopes of "fixing" the oil leak issue.
I advised to Johnathan and the service team to review the previous work that was performed on the right (passenger side) valve cover. They refused to do a quality check on that previous work and informed me that "we have a 20 to 30 year technician that knows what they are doing and does quality work".
I was then referred to speak with their Service Manager Fred who would not budge on doing a proper oil leak detection test to include a proper clean up of the oil in the engine housing area of my truck. He showed little to no interest in doing what was right.
I ended up taking my truck to a different maintenance shop and they found that the work performed by Priority Ford on the right (passenger) side valve cover was so poorly done that the gasket was folded over and not sealed correctly resulting in oil leaking. Other items of concern they found: my left (driver) side valve cover appeared to have a fold in the gasket (leads me to believe that someone put their hands on that gasket to create a very small leak), and oil leaking from other components.
I do not recommend Priority Ford at all. The Service Department is unprofessional and performs subpar work. Extremely dissatisfied at the lack of professionalism, lack of work quality, poor timeline management/expectations of when my truck would be returned, and much more.
To Ford Corporate, I hope you take notes on Priority Ford and look into this dealership. This is what results in loss of trust to the Ford Brand and loss of loyal Ford F-150 truck owners.
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February 2025 by Brooke Gaffney
Great service, professional staff, competitive pricing. You can’t go wrong with this place!
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February 2025 by jimmy compton
Outstanding service. Easy scheduling. Quick work. Highly recommended.
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February 2025 by Rafael Simo
Good work
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February 2025 by Keanu Saladeen
Had an amazing experience here buying my first car the salesman Bartley was knowledgeable, honest and was able to keep me in the budget I set if you go to priority ford definitely ask for Bartley you won't be disappointed this man delivers
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February 2025 by Bobbie Lukehart
Tyler was awesome! He listened, was accommodating to my requests and sealed the deal! I’m a disabled vet, so I wanted to do many test drives to ensure I was buying a car that accommodated my needs. He went on all the test drives, and was happy to do so. ZERO complaints.
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February 2025 by Macie Evans
I would like to formally retract my previous statement regarding my positive experience with Priority Ford. Unfortunately, my experience has been far from satisfactory due to ongoing issues with my trade-in payoff, which has now begun to negatively impact my credit—two months after the purchase.
Since completing the transaction, I have made multiple attempts to contact my salesperson, Tyler, but have not received any response beyond the first few days after my purchase. As a result, I had to reach out to the dealership directly. On my initial call, I emphasized the urgency of speaking with someone in the finance department regarding my payoff issue. I was assured that I would receive a call back, but after a week with no response, I had to follow up again myself.
Today, I was finally able to speak with the finance department. During our conversation, I was informed that the bank has been trying to reach a representative from the dealership regarding my trade payoff. However, instead of taking responsibility, the finance manager advised me to instruct the bank to call them—rather than proactively resolving the issue on their end. Additionally, I was told that I would be responsible for the remaining balance of my trade loan. This was particularly concerning as I had previously provided my payoff amount, only to later discover that the dealership had altered the amount on the paperwork without my knowledge.
As a result, I am now left to resolve an issue that should have been handled by the dealership. This has been an extremely frustrating and disappointing experience. I would appreciate immediate attention to this matter to prevent further damage to my credit.
