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March 2024 by Marti Mitchell
They have a RAT Infestation the smell is horrible they really need to shut it down flatten it and rebuild if possible the employees are doing all they can but at this point the OWNER should step in and stop being so cheap but steady raising the prices this has been a long long ongoing problem that has to be fixed immediately the health department should be all over this maybe 10 On Your Side needs to do a story about this business look at the reviews on the web the problem is only getting worse!!!!!
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March 2024 by Omar A
Want a storage unit that never has moving carts available?Want a storage unit that was invested with rats?Want a storage unit that doesn't inform people that your stuff may have been damage?Come here to only get $200 worth of all damages ??
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March 2024 by LegendaryColes
Ms. Brenda has amazing customer service and was able to get me squared away with my needs in no time. I recommend this place to everyone
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March 2024 by Sheerey Gaston
DO NOT RENT FROM HERE!!!! Customer service is only good because the lady at the desk is sweet, other than that this is a horrible storage unit! The hallways are filled with Rat poop as well as the storage units! This problem has been going on for some months now and NO ONE informed me of the issue, I had to find out myself! The smell in the building is terrible and would probably send someone to the hospital! They are having the front desk lady lie to customers and tell them they are handling it, the problem still hasn’t been handled! They raise your rent every 6 months and also they are still requiring us to pay rent knowing that our stuff is covered in vermin poop and who knows what else??? And don’t try and file a claim because they will only offer $250 when I have items that cost more than that in my unit!!!!!!!
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March 2024 by Stephanie Munoz
Great experience ! Brenda was very helpful ! Help us out on getting our unit !
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March 2024 by Joshua Figueroa
Service was great would definitely recommend
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March 2024 by Clayton Garmany
Thankyou Brenda! Easy check-in/check-out process!
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March 2024 by Grim Reaper
The service was outstanding all my thanks go to Brenda. Update my storage unit is currently filled with rat poo would highly recommend avoiding this place
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March 2024 by chandrika spratley
Really blows my mind that Public Storage keeps going up on their prices despite having a rat infection for several months, that has not completely been rectified. You guys should be giving rental relief to the customers you still have. Every time I go in my unit, there’s droppings. Not to mention, you guys failed to notify your customers of this issue at all within the last maybe 7 months. Disappointed and will not ever return again once I’m moved out.
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March 2024 by Mark Fussell
Well, if you like the smell of dead rats, as you’re walking down the halls, this is the storage place for you! Place is infested with rats. But that’s not the worst part, once you are there for 6 to 8 months they will raise the rent by 35%! I called corporate to complain about this. I was told each location is franchised and does whatever they want. I found a new place, that was local and literally half the price.If you value your money, do not rent from this place. Worst experience I have ever had and I have been using storage said since the early 90s.
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March 2024 by Kiara Worrell
Worst storage unit ever. Do not rent a unit here THEY ARE INFESTED WITH RATS. I HACE RENTING A UNIT FOR A YEAR. THEY HAVEN'T DONE ANYTHING ABOUT THE RAT ISSUE THERE ARE RAT FECES AND URINE ALL IN MY OUTSIDE AND INSIDE UNIT. THE RENT IS STEADILY RISING WHILE THEY DO NOTHING ABOUT THE RAT PROBLEM. I GAVE SEEN PPL COME IN WITH FULL COVERAGE GEAR JUST TO MOVE OUT BECAUSE RT FECES WILL BE FALLING ON YOU WHILE YOUR MOVING AND GRABBING YOU BELONGINGS. THEY DO NOT WANT TO ADJUST YOU RATES EVEN WITH THEIR INFESTATION TO GIVE YOU TIME TO MOVE OUT. YOU HAVE NO BATHROOM ACCESS ONCE THE FRONT DESK IS GONE. WORST STORAGE UNIT EXPERIENCE EVER !
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March 2024 by Dan H
This location has a huge rat infestation problem. It appears we have lost just about everything in our unit. If you value your belongings you might want to go somewhere else.. also there are people sleeping in the units as well which is probably what is causing this issue. Rates are not competitive and consistently increasing!
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January 2024 by Maile Jones
Read the fine print. They advertise very low "sale" rates but the agreement says they can change the rate anytime with 30 days notice. False advertisement
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December 2023 by Logan Schroeder
What I store in my unit is my livelihood. It's what I sell to keep the lights on and pay my bills. I left my last facility because people were opening my unit and stealing. So I moved all of my inventory to Public Storage roughly 2 weeks ago. Now I am facing another move as my unit at Public Storage is full of rat feces, as pictured. I want to love this place because it is nice and so are the ladies up front, but this is both a health hazard and a risk to my business. I am an honest man just trying to survive, so I ask the owners/operators of Public Storage to please show some respect to your clients and swiftly eliminate the rats. Please do not cheap out on exterminaters and actually hire a team or teams that will do it quickly. What you are doing now is not helping. I've had multiple people come up to me while I was in my unit complaining about the rats. That is no way to run a business. I will change my review to 5 stars if/when the issue is resolved. Thank you .
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December 2023 by Euphoric Mimi89
RATS RATS RATS. PLEASE AVOID THIS PLACE!!! This entire facility is infested with rats and the staff working there is NOT doing anything to fix the situation. Just like other tenants, our unit is also covered with rat feces/urine. We're currently out of the state and we did not find out about this until we went there last week. We've rented a 10x10 unit since June 2022 and our rate has increased drastically. We're now paying $238 for this mess ($223 for rent and $15 for insurance) every month. They told us to file a claim but we don't even know if Public Storage resolves the situation promptly. We're a military family and PCSing in the next a few months and we certainly do not want to be charged for this nonsense any more. We rented another Public Storage on Holland Road in VA Beach a few years ago and we did not like how our stuff was covered in dust and pollen since it was an outdoor unit so we specifically chose the one with climate control and this is what we got. Beyond disappointed. Public Storage... NEVER AGAIN!
