Public Storage in Norfolk offers free reservations with no commitment and an online eRental option to move in directly. The process of getting a storage unit is described as seamless, with incredible and helpful customer service. Reviews highlight the ease of access, security, reusable locks, and pest control. Staff provide personal attention and will assist with setting up accounts, demonstrating lock use, and handling transactions. Multiple customers report very pleasant experiences and express being totally impressed and grateful, with some families using the facility for years.
I've had a unit here for 2 years. Every time I've come in Brenda greets me kindly. She is very friendly and helpful whenever I had an issue. I'm moving out now and she has made the whole process smooth and easy. Thank you Brenda for all your help!
June 2026
Thank you Brenda for making check in and out easy!! Clean and safe facilities.
May 2026
Brenda was a HUGE help when there was some confusion at move-in. Super professional and friendly. Each time I've seen her, she's been really great, always busy managing the property but very attentive to questions and needs
