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June 2025 by eric schmidt
Good service
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June 2025 by Shannon Coker
The guys who worked with me were so helpful... customer service was excellent not only for the help they gave me but for everyone who came into the shop. I'll always go to this Verizon store from now on!
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April 2025 by bay loon
Steve was informative, patient, pointed out phone details and features and answered all my questions. He's a really pleasant person to deal with.
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April 2025 by Alex Baines
They only have 1 employee working at a time so waits can be quite long.
Ordered a new phone. Clearly the person ordered the wrong phone b/c in retrospect I can see in the shipping information that he ordered the wrong version of the phone from the get go. Next thing I know when I show up 2 days later I am being told when coming to pick up my phone: “well, you can either wait for 2 hours on the phone with me while I contact a call center to clear up your mistaken shipment, or you can take the pink phone instead”.
Utter nonsense.
Edit to review: ok, the employee was helpful after all of this was said & done. Honest mistake. I still think wait times can be hard for the average person due to only 1 employee at a time though as sometimes people can come in before you with issues that take a while to work out.
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April 2025 by Michael Mitchell
Rude and disrespectful employee bullied me for absolutely no reason. Very unprofessional and disrespectful.
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July 2024 by Kiaira Robinson
Didn’t feel welcomed and the wait time was ridiculous guy didn’t even know how to work his work tablet and had plenty of people walking out including me definitely won’t be returning to this location they are not knowledgeable and attentive at all
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July 2024 by Alexandra Winsor
The employees here are so incredibly rude, and from the reviews here, seems like this is a consistent problem. They made me want to switch service providers. No one should shop here.
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May 2024 by DeVona Poteat
Just shut it down already lol. This has got to be a joke
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May 2024 by Andrew Lazaro
Worst possible customer service. Literally the worst attitude possible, Norfolks finest customer service right here. Heavy set African American 230pm Monday 04/29. Find some better people this is just sad.
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May 2024 by Cheri Patten
Angelica was absoulty so very helpful teaching me some things I did not know about my mifi. She is very patient and kind a great employ. From Cheri Patten.
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April 2024 by Jacob Noxon
Shawn Anderson was the best Verizon employee I have ever met. I was helped quickly and with such quality that not leaving a glowing review felt like a crime. Shawn Anderson helped every patron in the store personally, making each one feel like they were receiving world class service. Shawn Anderson's technical knowledge and expertise helped me feel informed about my decisions and saved me excess of 1,100 dollars. Shawn Anderson is the shining example for not just Verizon employees but every employee. I feel that Shawn Anderson is the backbone of the location he works at, and without him, the store would be severely hindered. If I owned a business, I would want every employee to be like Shawn Anderson.
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April 2024 by Steve
I'd go online, but it's a clean store
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April 2024 by Robin Moon
Customer service was awesome. I was having problems with my phone and Angelica not only fixed it but patiently explained what to do if it happened again. She was expert and very pleasant to work with. Thank you!
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March 2024 by K.A.P Goated
It was great I liked everything about the place.
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February 2024 by colleen Kuehn
I want to give a shout out to Danielle at the store on Little Creek in Norfolk, Virginia.She was extremely efficient, competent and helpful when I went in to transfer and buy a new plan/phone. I was amazed at how fast everything was finished. The next day I had to go back in due to a complicated error from my previous phone company, we faced a lot of problems, just trying to get my phone to receive texts and calls. The problem was not Verizon or Danielle, but rather the other company. It took about 1.5 hours to finally figure it out!Through it all Danielle was patient, unrelenting in trying to find a solution, and just overall a star!I hope the management sees what a fantastic employee they have in her. She has amazing talents, good people skills and a great attitude.
