Victra, the local Verizon Authorized Retailer in Norfolk, VA, strives to provide the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have had mixed experiences at the store. Some have praised the employees, such as Steve, who was informative, patient, and pleasant to deal with. Angelica was also commended for her helpful and patient guidance in teaching a customer about their device. On the other hand, some customers have reported long wait times due to the store only having one employee working at a time. In one instance, a customer had a frustrating experience when the employee ordered the wrong phone, leading to a challenging resolution process. However, the employee was eventually helpful in resolving the issue. Overall, the store seems to strive for excellent customer service, with some customers praising the technical knowledge and expertise of the employees, such as Shawn Anderson, who was described as the "shining example" for not just Verizon employees but for all employees.
I spent two hours talking to customer service on why my Pixel watch didn't have a signal. I decided to just go into the store. Johnnie can't over sweet as can be and fix the problem in TEN MINUTES!!!!! I came in ready to take a hour at the least. Johnnie did a great job and he's very personable! Thank you
March 2026
Real good experience! I had SIM card problems and Rae was polite and knowledgeable about how the system works to get me out the door with a working phone. The shop was clean with good atmosphere.
March 2026
Had help from a guy named johnnee , great guy very friendly very helpful!
