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November 2023 by T J
Taylor was excellent in providing the necessary customer service experience that was needed for my situation 3 years ago. This place was 5 stars, not anymore, I just rented a medium sized unit 3 months ago and the rate has increased by 50.00 already. I was not given the move in free month as promised from my move in promotion from my online sign up, and I have not seen an employee in site since using the facility. You will not be consistently treated the same way with this company, Don't be surprised
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September 2023 by Steve Smith
I rented a large storage unit online. I went to the unit and noticed a bad smell. Looking around the perimeter of the space I found a couple small bags of rodent poison. There was what looked like nesting material around the walls, and droppings. So I immediately cancelled the space. They issued a partial refund, withholding a ~$30 "administration fee"--seems to me if they were administering properly they would have dealt with their vermin problems before renting storage space to folks. There are no employees on site and it shows. The speakers on their kiosk are distorted which made talking to the service rep difficult. Avoid this place.
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June 2023 by Treasure Hunting With Jebus
Most incompetent place ever. Won an auction unit there, show up to pay on Friday, nobody there and its a self service only... Get a call Saturday that someone will be there Sunday, here on Sunday and shocker, nobodies here. Try to call no answer, try to call the facility down the street, no answer. Try to call customer service and they just connect us to another location 40 miles away... Don't think you could be any worse with effort...
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March 2023 by Krystal Swan
Shawn was a big help. My dad passed away and has a public storage unit in AZ and Shawn helped me get all the paperwork needed so that when I landed in AZ I would immediately have access to the unit. She was awesome!
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November 2022 by Jenna Millhouse
Shawn, the manager, always makes sure I leave my storage unit with a smile. The facility is easy to access. The app makes it so I don’t need to remember a code to unlock the building. Temperature is well controlled. Facility is spotless, even the bathroom are well maintained. Easy to get a wheeling hand cart by the door to make using the place a breeze. I used to come here at least once a week and it never felt like a hassle. Great location and staff!
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November 2022 by Jenna Hopp
Shawn, the manager, always makes sure I leave my storage unit with a smile. The facility is easy to access. The app makes it so I don’t need to remember a code to unlock the building. Temperature is well controlled. Facility is spotless, even the bathroom are well maintained. Easy to get a wheeling hand cart by the door to make using the place a breeze. I used to come here at least once a week and it never felt like a hassle. Great location and staff!
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October 2022 by Julia Wilkinson
Great experience. The location is secure and very well taken care of. I was impressed with the ease of checking in, and Shawn was very helpful with that process. I made some mistakes when it came time to vacate, but Chris Stinson has been very patient and courteous in helping me correct those. He returned my call immediately an waited at the office while I came to meet him. He knew exactly what I needed to do on my end and handled the hard stuff for me! Thank you, Chris!!!!
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October 2022 by James Miller
Shawn is a great asset to this company. She goes way out and beyond to make sure that the costomers are satisfied. She is very friendly and skilled in many different levels of customer service skills. This location is always clean and tidy.
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October 2022 by L. T.
Excellent facility. Chris Stinson was very helpful and professional. I was pleasantly surprised to find the space at the price I needed and clean, safe and easy access.
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October 2022 by erica white
This has been a horrible experience dealing with this storage facility. It typically takes hours of calling before you can get any one to answer the phone. Terrible customer service from the property manager Chris at this location. extremely rude, talked over top of me our entire conversation and hung up in my face. Do not recommend.
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September 2022 by choclutbabii Outland (Tink)
Shawn was a delight, she was very nice and accommodating. She walked us through the whole process and answered all questions I had. Made sure I knew exactly what unit would fit best for the items I have. The facility itself is super clean there’s no weird smell what so ever. I would recommend this site to who ever needs storage.
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September 2022 by Raven small
Shawn has amazing customer service skills, had me in and out in no time!! Made the process very easy and told me everything that I needed to know! Keep her she’s a great employee!
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September 2022 by Esther K. Forrest Hines
Monay was terrific. She was very patient (with app) and knowledge of the storage units and other services.Wonderful personality. Great experience.
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September 2022 by Keaisa W.
I used this storage for my things for one week only since I had gap in my move in dates. When I returned for my items there was roaches in them and everything had to be looked through before moving it into my new place. I'm guessing the roaches may have came from whoever things were next door to our storage but the whole experience was horrible being that I have never had roaches I knew for sure I did not bring those with me !
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August 2022 by Karen Heiry
Danielle was so helpful yesterday in advising me on the best way to manage the two units we have there. Very professional and took the initiative to answer all of my questions thoroughly.
