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November 2023 by Gretchen Worcester
Wallace is our go-to auto shop for repair, maintenance, and service on our Honda cars. We have been customers for years and have never had a bad experience there. They are super friendly, honest and knowledgeable. They do not try to over-sell, like other auto repair shops. You can make appointments online, which is very helpful. We strongly recommend Wallace Automotive! You will not be disappointed! 5 stars and more ********!
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November 2023 by Nazdak Marlow (Nazdak)
I see all of the positive reviews and it inspired me to leave mine. For the past 5 - 7 years they have been the best! Honest, Reasonable, and Fast!!! I have also never seen a cleaner repair shop!!! Tip top in all areas!!!
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November 2023 by Kerry Bates
My son's car had the dreaded Check Engine Light come on and was clearly not running right. After getting it towed to Wallace, the team there quickly got it in, diagnosed the issue, and was able to get it fixed that same day. Amazing and professional communication from start to finish! I definitely recommend using Wallace Automotive.Services: Auto engine diagnostic
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October 2023 by Larry Mangino
This place is really ?. Ted, who is your first point of contact, is extremely knowledgeable as well as personal! You can trust this place to not rip you off! Very honest and I TRUST them with anything from a Honda to a Subaru and now my Acura RDX for all scheduled maintenance and repairs!Services: Auto battery replacement
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October 2023 by Aliya Farooq
I have been servicing my vehicles here for years and I would never go anywhere else. The staff is extremely professional and polite. They are honest and provide excellent service. I highly recommend Wallace Automotive for all you automotive needs!
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October 2023 by Chris Warren
Ted at the desk is great listener and asks the right questions to figure out what’s going on with your car. It’s the nicest, most trustworthy car repair in Richmond. I’ve been taking all my cars there, no matter the make, for almost 20 years. Can’t go wrong with Wallace.Services: Air & cabin filter replacement
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September 2023 by Mike Mayton
The folks are friendly, professional, and helpful. It is the cleanest garage I’ve ever seen. Service mgr texted me with the diagnosis, price, and estimated time of job completion. It was on time. I’m sure we’ll deal with these fine folks again.Service: Steering & suspension repair
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August 2023 by Denise Thieleman
I’ve been bringing my Honda to Wallace for about 6 years. They are the most honest and trustworthy group I’ve ever had the pleasure working with. They always complete my vehicle in a timely manner and provide excellent quality care. They never “sell” me anything I do not need and whenever I bring the vehicle In for a concern if there isn’t anything that needs fixing that’s just what they say! Excellent company and Ted is always kind and helpful.Services: General repairs & maintenance
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August 2023 by West Cobb
Reliable, honest auto service—never tries to upsell. Quality work, trustworthy, and on-time delivery. A standout choice for automotive care. They service both our Toyota RAV4 and Honda CRV at the southside location. Highly recommended!
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August 2023 by Team Ruppert
From Ted to all of the techs, they are top professionals. I’ve been using Wallace for many years and I use them for all of my car service. They are the standard in my book.Services: Vehicle Inspection
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August 2023 by Scott H.
These guys know their stuff. Honest and trustworthy mechanics and management. Been customers 10 or 15 years. Always fair and honest on repairs and prices. Many thanks!
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July 2023 by Tim Kehoe
We have used Wallace Automotive for many years and several different Honda’s, from an early 90’s Accord to a new CRV. They’re always fast, friendly and honest! I have recommended them to many Honda owners and will continue to do so.Services: Steering & suspension repair
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July 2023 by Steve Margeson
My son and I have been customers of Wallace for years. We trust them with our automobiles and, most importantly, we trust them to give honest options for repairs and charge fair prices.Service: Brakes
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July 2023 by Brenda B
I was looking for somewhere new to service my 2008 Honda Accord. Through reading reviews online and recommendations, I decided to try Wallace Automotive. I have found my new place! Excellent customer service, professionalism, knowledge and expertise. And very reasonable. 5 stars.
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June 2023 by Troy Reeves
This is the only place I take my vehicle, even for something as little as a state inspection! Quick, extremely honest work that’s always reasonably priced. They seem so customer-focused and not just trying to get as much money out of you as possible. The employee that handles all of the phone calls and front desk is always so pleasant to deal with and I just can’t say enough good things about this place. They deserve every bit of business :)Service: Vehicle Inspection
