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December 2025 by Sammy Evans
2 people available for 5 customers
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December 2025 by Buster Stone
Great place to turn in equipment when you get fiber from T-Mobile
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October 2025 by Vidar Ulf Gunnar
Very friendly and helpful people 10/10
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September 2025 by Locdpower
Went in to drop off equipment. Excellent customer service!!
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August 2025 by Aurora Wells
Friendly service, was in to hand box back and out quickly.
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August 2025 by Antoinette Newby
Service sucks and it's been around so long that it should be the best of all. I can't believe Cox has so many issues it's RIDICULOUS!!!! I'm SO DISAPPOINTED
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July 2025 by Brydi Heebner
I am permanently disabled, with a chronic life long disease. But I am smart when a company is jerking me around and almost in-human. MY BILL DOUBLED AS IS 15% OF MY TOTAL SOCIAL SECURITY, I AM BELOW POVERTY LEVEL and they we’re won’t lowering my high cost and trying to sell me on a new phone services when I get my service through a plan with social services. I am getting a part time job with social services; but COX has no humanity or representatives that deal with seniors or individuals who are innocent with AUTISM or any other disorder or DISABILITY or no fault of their own. I can’t own a car, I can survive without that, BUT we all need Wi-Fi to survive!! I got cut off from a phone call with billing, and no one called me back. I AM CANCELING MY COX service as they have no mercy
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July 2025 by matt warstler
Cox sign up for service and they well harass u non stop trying to sell u more stuff cox sucks!
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April 2025 by J Girl (Blü)
Customer service was amazing. Ty Russell and the young woman in training were so very patient and kind. They explained everything easily and with care. I was out the door feeling confident in my Pod/extender purchase. Thank you!
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April 2025 by Carolyn Jordon
Each time I visit this location I always have a good experience. The facility is always clean and the atmosphere is great. I wish I could give more stars for Raymond the assistant manager and Keith. They are very patient kind and knowledgeable. Keep up the good work 👏
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October 2024 by Natali Yost
Donald was amazing!
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October 2024 by Katrea Simms
Ty had good customer service. She assisted me with all questions that i had as well as offered me promotions. She was very pleasant verses speaking with customer repesentative over the phone that i couldnt understand. Thank u Ty
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October 2024 by Shereese Greene
This awesome young man really help me with my issues today, so thank you so much Raymond, I will be back❤️
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September 2024 by Lance Chavis
Excellent customer service representative with attention to detail very attentive and helpful in all aspects of her job very pleasant!!! Katrin
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September 2024 by Kennith Ainsworth
This store saved me HOURS of frustration and time dealing with offshore customer care! If you have issues with Cox customer service, save yourself the headache and give this store a call.
Summary:
I had a 2yr promotional rate of $79/ mo for 1 Gig Internet. That promo rate was expiring in Aug 2024 so I logged into Cox Online and signed up a new 2yr promo rate of $80/mo. I was sent a confirmation email on 7/26/24. Great right? Well... Today, 9/4/2024 I get my bill and its $120/mo! WTH!?! I chatted with 2 different care reps and both were useless. They kept telling me that my rate went up because my promo from 2 yrs ago expired. I kept telling them that I resigned a new promo in July 2024. They were completely dismissive and acting like I was lying to them. I kept telling them that I could send over my order confirmation email but again, they dismissed it as-if I was lying. F-that. I called my local store in Portsmouth to ask the team there for some advice on how to handle that as I knew calling into care would be a long process and wouldnt resolve the issue. I couldnt make out the name of the gentleman that helped bu he was awesome! I quickly explained what happened, he acknowledged the issue and said "I'll fix it right now". Dude was forreal too. I was on the phone with him no more than 5 minutes. I checked my online account and BAM! My $80 plan was back and he credited my bill back down from $120 to $80. Dude is a champion! I wish I would have caught his name. He deserves a raise. Thanks man!
