Import Autowerks, Inc. is a family-owned and operated business located in mid-town Portsmouth, specializing in BMW and Mercedes-Benz service, repair, and sales. Established as a father-son military family business, they are committed to providing high-quality, friendly, and professional service to their customers. The business offers a wide range of services, including computer diagnostics, programming, replacement keys, tires and alignment, electrical and electronics, air conditioning, and suspension work. They also have a selection of pre-owned BMW and Mercedes-Benz vehicles with low mileage and in great condition, hand-selected from major auction houses. Customers have praised the business for its expert BMW systems expertise, proactive engagement, and competitive estimates. The management team, Kent and John, are highly regarded as the best "Indy" (independent BMW certified mechanics) in the Tidewater area. Customers have had positive experiences with the business, including the purchase of a used '13 328i, which was represented honestly and has been running and driving very well. Overall, Import Autowerks, Inc. is a trusted and reliable provider of foreign automobile services, with a reputation for excellent customer service and technical expertise.
Superb and timely support. Had an airbag SW glitch and adaptive headlight issue; Jon quickly diagnosed and made the updates needed. Jon and Kent have been my go-to “Indy” team since they opened. First class team - competitive prices and professional service. Could not ask for anything more.
August 2024
Mr. Mack and his son are awesome. They have always performed excellent workmanship on my E350 Mercedes.
August 2024
Excellent experience at Autowerks explains all repairs and pricing before starting and no surprises when completed. Thanks for the Great service. Jim
