Import Autowerks, Inc. is a family-owned and operated business located on High St. & Airline Blvd in mid-town Portsmouth, specializing in BMW and Mercedes Benz service, repair, and sales. The shop offers a wide range of services, including computer diagnostics, programming, replacement keys, tires, alignment, electrical and electronics work, and suspension repair, but does not provide painting services. Known for their expert knowledge of BMW systems, the father-son team has built a reputation for delivering high-quality, friendly, and professional service. Customers appreciate their proactive approach to discussing issues and providing competitive estimates. Many have expressed satisfaction with their experiences, highlighting the honesty in vehicle sales and the quality of pre-owned cars, which are carefully selected from auctions. Import Autowerks also offers a 30-day guarantee on the drivetrain for used cars, providing peace of mind for buyers. Reviews consistently praise the staff for their patience, expertise, and commitment to customer satisfaction, making the shop a trusted choice for both service and vehicle purchases in the Tidewater area. Overall, Import Autowerks comes highly recommended by customers who value their integrity and automotive knowledge.
Great service, Kent is very helpful. If you don't want to pay dealership prices, go here. He was helpful for Leondra when she has any car issues.
March 2025
Great service, way cheaper than the dealership. I took my Mercedes Benz C300 here and they fixed the problem.
September 2024
Superb and timely support. Had an airbag SW glitch and adaptive headlight issue; Jon quickly diagnosed and made the updates needed. Jon and Kent have been my go-to “Indy” team since they opened. First class team - competitive prices and professional service. Could not ask for anything more.
