Electronics in Powhatan, VA

“At first I wasn’t sure this was a Verizon store for new phones but it is!! The staff here is amazing, I came first thing in the morning and it was empty, no wait at all! My new phone took 2 hours to transfer so I went home for a bit and came back. When I came back they had three customers in the store, two being helped and one waiting. The one waiting (mind you he was at least 60 years old) threw an absolute tantrum because he was waiting for more than 15 minutes. The workers here handled it with ease and professionalism, and the big man baby removed himself from the store (wait til he goes to Westchester Commons the wait there is over an hour!). Anyways 10/10 I’ll be back!”

“I recently had an issue with my Panorama Gaming PC, and Computer Upgrade King's customer service absolutely exceeded my expectations. The processor started failing, and they honored the warranty without hesitation. I spoke with Derek, who was incredibly professional, kind, and responsive throughout the entire process.

They allowed me to drop the system off the next morning, which I truly appreciated since I didn’t have proper shipping materials. I drove four hours to their facility, set up at a nearby library to work remotely, and to my surprise, I got a call mid-afternoon letting me know the repair was already done! I picked it up that same day, drove home, and it’s been working flawlessly ever since.

I had put off contacting support for months because I generally dread it, but I’m so glad I finally did. Derek made it all hassle-free and smooth. The level of accommodation, speed, and technical knowledge I experienced was top-notch. I’m incredibly grateful for how well this was handled—thank you!”