6750 Hardware Dr, Prince George VA 23875
“Do not go here before your appointment time. They won't take you. There are 2 truck stops on your way into this place though on the same exit Park and walk into receiving office. They will assign a door. Easy backup. About an hour to unload. They turn your light green and leave your paperwork in the trailer”
2085 Waterside Rd, Prince George VA 23875
“Jeremy helped me cut some lumber first thing in the morning so I could get my mailbox fixed. Really friendly and helpful. Later I was picking up a prepaid order on 5/17 and Arlene was the only one who helped me. She was very kind and patient.”
3001 North Normandy Drive, Petersburg VA 23805
“Agri Supply reached out and made everything right! Everyone has an off day or two on occassion. The difference is they care to fix it. Customer service is extremely disappointing at this store!! The manager could care less! Minus George, he seemed to be the only one who cared. Let me give the back story..... On July 19th I came in to pick up a 45 gallon 3 point sprayer, item # 124438. Inventory on the website showed 1 instock. I have a 2 hour round trip to get to this location, closest one to me. Well, the one in stock I am told is missing parts and not able to be sold. OK, no big deal. Paula proceeds to take down all my information and is going to have one transferred in for me. Said my name will be on it and won't be sold to anyone else. 3 weeks go by and I hear nothing so I call on August 9th. I don't know who I spoke to but I asked about my order. She said she could find it but said she had 3 in stock. Unfortunately, I left sunday for vacation for a week and could get back, cause they are 2 hrs round trip away from me. Today, I come into the store. Another 2 hr trip, guess what, they have none. Manager doesn't care to even be bothered by this problem, she's too busy. Wish I could have got her name but she was too worried about questioning me over who I talked to.... Well, after she disappeared, her employees continued to try and figure out what happened. They found my paperwork, finally, they said it wasn't in the system properly and showed a transfer came in, but was obviously sold to someone else. I was never called or notified. It's quite obvious that the employees failed the customer but the manager didn't care. At. All. I asked for the manager to come back to see what we could do to make this right. The next units wouldn't be in until Sept 9th. That would require a 3rd trip down with little faith in the process at this point. George called her back up and I waited 10 mins. She never came. Agri supply is a joke, except George, he tried. The rest don't care. I'll spend twice as much somewhere else now just so they don't get my money.”
3671 South Crater Road, Petersburg VA 23805
“This was an excellent experience. I was having difficulty finding screws for a modular table. The gentleman who assisted me knew the problem. He saw that I needed metric rather than inches. He could tell by simply looking. Problem solved! I found my favorite hardware store. No more big box stretches for me.”
820 Southpark Boulevard, Colonial Heights VA 23834
“All the harbor freight stores that are within driving distance to me this is the one with the friendliest staff. They are always polite and courteous to me. This store is also always clean and organized you never have a problem locating what you came for.”
27 Dunlop Village, Colonial Heights VA 23834
“When I got to the store, I was the only customer. I went right to my want, (new hose nozzle) and right back to the checkout with no problems. One employee told ne I was there about 30 minutes before the store really picked up. I told him that was great!!!”
2600 Conduit Rd, Colonial Heights VA 23834
“I normally see pretty mediocre reviews when it comes to Home Depots. Comments and reviews range from unhelpful staff to knowing more than the staff and lack of inventory. But I was pleasantly surprised when I went to this Home Depot. All of the above were untrue. One staff (I'm sorry I cant remember his name) helped me the entire time. He could have just pawned me off to another employee, but he took pride in knowing he can get me an answer or piece of equipmenr despite not being from that particular part of the store. I was just really impressed by that work ethic and his willingness to help. So thank you for that.”
12300 Jefferson Davis Hw, Chester VA 23831
“I had visited another Home Depot store to get stain samples for my fence. Unfortunately, the associate at that location was unable to find the correct tints in the computer. The next day, I went to the Chester location, expecting that I would get the same answer as the day prior. Albert was manning the paint counter by himself, and had several orders going at once. I thought I was going to have to explain what I was looking for, but Albert is a true professional! He knew exactly what I was asking for, and told me it would be ready in a few minutes. As I waited, I saw him completing orders for other customers, handing them their paint as they returned to the counter. He was clearly busy, but remained calm and friendly throughout! Very positive experience!!”
12300 Jefferson Davis Hw, Chester VA 23831
“Recently bought my countertops, cabinets, bunch of kitchen stuff. Store is always clean and easy in/out. Huge shoutout to Harold who helped me load it all on the cart and into the truck. A+ employee.”
2600 Conduit Road, Colonial Heights VA 23834
“Excellent customer service! Theo was great!He was very knowledgeable, patient, and took the time to help me find the right electrical parts for my garbage disposal installation. He explained everything clearly and made sure I left with what I needed. I really appreciate his help and professionalism. Thank you!”
2601 Weir Pl, Chester VA 23831
“Good products but they need to pay attention to grills (knobs not working correctly) and propane tanks. We had to make a double trip as the propane tank was defective. Great plant selection and they had someone there who could diagnose plant issues.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
Read the post
