Citi is a financial services company known for its customer-focused approach. Many clients highlight the exceptional service provided by representatives like Farah and Roxana, who are described as professional, helpful, and friendly. Customers appreciate the personalized attention, with Roxana being noted for her ability to explain account options and provide valuable advice for business banking. Long-term clients express satisfaction with the overall customer service, stating that any issues are promptly addressed. However, there are concerns about service efficiency, with some clients mentioning long wait times despite available staff. Additionally, the monthly fees on certain accounts, like the child’s savings account, have drawn criticism. Overall, Citi is recognized for its strong customer service but could improve in areas of efficiency and fee structures.
After following up with the customer service the problem has been solved
June 2025
Amazing experience, and everything was very fast ! Farah Ben Yedder was our banker which help us with our account! She was very professional and knowledge person. Thank you !
March 2025
One of the best branches I have visited, the customer service representative Farah is always professional and helpful. Her manager is always available to answer any questions in no time. Everyone is very friendly and eager to assist from the moment you step in, i wish i can give more than 5 stars
