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July 2025 by Ken Tseng
Avoid citibank at all causes, why a star? It should be no star.
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July 2025 by Victoria Jaramillo
Personal banker was not personable, professional, understanding, charismatic or tried to help the situation further. She just wanted to get the process done quickly and get out the door as quickly as possible. Been banking with city for over a decade and what a shame it is to see a branch have such horrible inhuman behavior from an employee.
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July 2025 by Hossein Shahaneh
After following up with the customer service the problem has been solved
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June 2025 by doru ionescu
Amazing experience, and everything was very fast !
Farah Ben Yedder was our banker which help us with our account! She was very professional and knowledge person.
Thank you !
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April 2025 by Othman Alsefyani
Absolutely the worst banking experience I've ever had. The Citibank branch in Reston, Virginia is a complete disaster. The staff is rude, unprofessional, and acts like they're doing you a favor just by acknowledging your existence. Every time I’ve visited, I've had to wait forever, only to get incomplete or wrong information. Simple transactions turn into hour-long nightmares. They lose paperwork, ignore calls, and seem completely indifferent to customer needs. I wouldn’t trust them with a piggy bank, let alone my finances. Stay far, far away if you value your time and sanity.
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March 2025 by Mohamed Yaas
One of the best branches I have visited, the customer service representative Farah is always professional and helpful. Her manager is always available to answer any questions in no time. Everyone is very friendly and eager to assist from the moment you step in, i wish i can give more than 5 stars
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February 2025 by Keshia Tisdale
Worst bank is hate this bank is come only to pay my I would never get account with them they always have only 2 bank teller u stand in line for over 20 minutes this is some straight bs I hope they close this location it's the worst
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December 2024 by Ms. Blount
I've been a member for over a decade and I have no complaints. Customer Svc is at its best. Any issues that may occur
have always been addressed.
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August 2024 by dave jones
Manager implied I'd be covered after a zelle scam on my account. It was not covered by citi. I went back to call them out about it and they denied implying any type of help after the zelle loss. Citi then shut down my accounts after I dressed them down about lying to me.
Bush league operation.
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August 2024 by Xavier Desrosiers
Today Roxana Ramirez treated me like an old friend. I’m a long time Client and am always treated well. Farah, Zyav and Juan Carlos are always dependable behind the bullet proof plastic.
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July 2024 by Lucas McWilliams
Was warned that this was the worst Citibank in America. Walked in and no teller available because “he’s on break and everyone called in sick”. 6 other employees just sitting around. Waited 30 mins. Roxana Ramirez was incredibly rude. Time to change banks
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July 2024 by Manoj Gupta
Very poor service. This branch doesn’t even acknowledge you. Take your business elsewhere.
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April 2024 by Robert Mascioli
Not a good Citibank Branch
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April 2024 by Tri Tran
the worst for customer services
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January 2024 by Kang
sorry to say, the employee from this branch has poor service and communication skill as provided on the reviews here, no wonder they're at 2 stars... i called them for one of their interest rate promotions, where the email explicitly provided you can do the promotion over the phone, and after repeatedly asking, he insisted that i have to come into the branch to open a new account with my ID. i hanged up and called another branch and got it done in 10 minutes. understand your own products better please
