Citi is a financial services company known for its customer-focused approach. Many clients highlight the exceptional service provided by representatives like Farah and Roxana, who are described as professional, helpful, and friendly. Customers appreciate the personalized attention, with Roxana being noted for her ability to explain account options and provide valuable advice for business banking. Long-term clients express satisfaction with the overall customer service, stating that any issues are promptly addressed. However, there are concerns about service efficiency, with some clients mentioning long wait times despite available staff. Additionally, the monthly fees on certain accounts, like the child’s savings account, have drawn criticism. Overall, Citi is recognized for its strong customer service but could improve in areas of efficiency and fee structures.
Farah was very helpful, professional, understanding, and courteous. She spent time with me trying to complete a transaction. We ran into a roadblock because the department within Citibank handling my issue was closed on the weekend. I will be returning to her during the week to complete the process.
January 2026
I'm not sure why this branch has 2.2 stars. It's a much better bank than many others and always takes care of me with whatever I go there for.
July 2025
Sarah helped me apply for the new Citi Strata Elite card and I was able to get it. Thanks!
