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April 2024 by Family Account
Had a great experience with Public Storage of Reston. Facility and property are clean and well maintained. Terry was helpful, pleasant, and knowledgeable! Big thanks, Terry, for all your help!
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March 2024 by Jon K
Update 28 March: I just received a notice that they are raising the price again. That is over $100 per month more than when I signed up 9 months ago. They are now charging $269/Month for a 10 x 10 space, that was originally $155 less than a year ago. Stay away from this business, they are gouging customers.If I could give less stars I would. I would caution anyone from using this business or location. They bait you in at a price and raise it 25% or more within six months. Then they are completely rude when you ask about it...buyer beware.
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March 2024 by Rupert
The service here is always great and the managers always go above and beyond and are always patient and friendly. Everything is well-maintained too…from the hallways to the bathrooms to the parking lot, everything is always immaculate and well tended to! Would definitely recommend this location!!
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March 2024 by Ashley Ebersole
I've had a storage unit at this facility for almost a year now, and just wanted to post to say that the property managers are so patient and helpful!! The property is also well-kept and always spotless! Will stay a Public Storage customer for as long as I require a storage unit!!
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March 2024 by Lessli Leatherwood
If I could leave 0 stars, I would. Rented a unit (10×20) on floor 1. When we began to move into it, we noticed water running down the back wall. We showed the manager and asked to be moved to a different unit of the same size. I already paid the deposit and move in fees. They wanted another $100 to change the unit even though the water was a "maintenance" issue! If you have a unit on the first floor against an outside wall, I would suggest checking to see if any of your items have water damage. DO NOT rent a unit from this place.
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February 2024 by Bobby E
Terry - he was excellent ! Worth it, best in area
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February 2024 by Morrice Stephenson
One of the best storage units I’ve rented.Very prompt on service, clean environment.The traffic in and out isn’t an issueWhere everything is simply accessible.Been here for a while now and must admit this is a great locationFor anyone looking to rent a unit ….The property manager is very helpfulIn one time I left my unit unlocked rushing and immediately was given a call to alert me.Great service ????
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January 2024 by casey cope
Terry was super helpful in answering all my questions and assisting with the correct unit for all my stuff. Very professional and place is extremely clean and well kept
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January 2024 by Janice Kerns
Excellent customer service at this location. Always kept extremely clean.
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January 2024 by Mila G
Terry is a great manager. He was very patient and accommodating. He keeps the place very clean and is always friendly. Thank you for making my experience at this storage place a great one.
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December 2023 by Madeline Guillen
Very easy process to reserve online and get access through the app. I need some in person support when I checked in because my phone had stopped working (not the app) and Terry was extremely helpful!
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December 2023 by Jeff Patterson
Terry was very helpful! Great storage setup, easy move in, very friendly!
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November 2023 by Richard Freytag
The property manager, Terry, is understanding and reliable. Terry even returned my call late when I was in a jamb at the end of a recent month. Great improvement over prior PMs.
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November 2023 by Steven Miles
We have had a storage unit at this site for over three years and e we have had a great experience. The facility is consistently clean, free of pests, and temperature controlled. We have neither seen nor smelled any dampness, and our unit on the 7th floor has no mold or musty smell, so our furniture is great shape. Terry the Property Manager runs a tight ship, and we are comfortable that everything is secure, safe and clean. Job well done.
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November 2023 by Jeremy D.
Ordered this unit in error. Talked with the service manager on the phone. he did get me pulled out of the unit and vocally notified that they would refund me. This all happened within an hour. Refund never came and then the corporate guys kept telling me how they were following the law. Contract law is clear that something must be provided for a service to be viable. No service and taking my money. That's theft. So don't trust these guys.