FirstNet
Cell Phone StoresHours:
12201 Sunrise Valley Dr, Reston VA 20191 Hours
About FirstNet
FirstNet has received a mix of reviews, with a significant number of one-star ratings. Customers have reported issues with the International Day Pass, leading to unexpected high roaming charges that required follow-up calls for corrections. However, many have noted that the customer service representatives are polite and helpful, with one standout representative receiving special praise for resolving billing concerns. While some users have faced challenges with the service, especially in rural areas, others find the pricing to be quite good for the value offered. Overall, FirstNet's service is seen as decent, with room for improvement in reliability and clarity during the sign-up process.
Most Recent Reviews
January 2026
By far the worst service unprofessional, rude and improperly trained . Don't waste your time with them better off with T-Mobile
September 2025
Unprofessional service, awkward website and verification procedure.
April 2025
They promised our workplace a discount. We set up a meeting. They pick and choose who gets discounts. They lied to get in the building then changed the rules upon arrival. 0 out of 10 especially not good for new business
More Comments(160)
You May Also Like
0.96 miles
AT&T Store Cell Phone Store, Mobile Phones1.14 miles
T-Mobile Cell Phone Store, Mobile Phones1.41 miles
Verizon Cell Phone Store, Mobile Phones
- Reston, Virginia
