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September 2023 by Saba Z
My neighborhood Loft since I moved a year ago. I love the brand, and so shop here a lot.The staff is always courteous, always willing to help and order/reorder items.Love living close to it. I buy all my work wear from here and have been doing so since a few years.
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April 2023 by Jeanette Tervonen
Super nice and oh so helpful team here!
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April 2023 by Tara Q.
I love this location! Such a nice well lit store! They always have my size in their petite section and the manager is very helpful and sweet!
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March 2023 by Micki Moravitz (MickiSellsNoVa)
Found the perfect top to go with a new jacket in about a half hour! Even more perfect!
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March 2023 by Dawn Curtis
Best place to shop in Reston for clothing-!
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December 2022 by Katie McFadden
Great store, lovely, helpful staff. Everything is always very tidy and usually a great selection
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December 2022 by Colleen Bell
This Loft has easy parking and is always well stocked and organized.
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November 2022 by Miranda L.
The manager Grace is the worst sales representative I've ever seen. She doesn't know how to deal with a simple return with the receipt and kept asking me to leave and come back another day, very condescending and impatient.
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April 2022 by Miranda Light
I want to return a dress in this store and the manager, Grace, said that they didn’t have the record in the system so I need to come back later.When I got home later I called the customer service and they said they can easily see my record and there is no reason that I can’t return it.I called the store to talk to some staff who helped me, while the other manager answered the phone and refused to let me talk to anyone but kept saying “you can come back now.”Are you kidding me??? One manager doesn’t even know how to check customer’s record and return, and the other one keeps asking customers to waste time and efforts because of their incompetence and ignorance? Is this how you treat a customer?
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April 2022 by Eileen Shaffer
Wonderful shopping experience today. Great associates who were incredibly helpful ! Gave me opinions on shirts and helped find the correct size online and placed the order. This is a very nice store and pleasure to shop in. Thank you!
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April 2022 by Jean M.
Not sure why there are so many bad reviews regarding the customer service at this store. I have shopped here consistently since the 2000s and have never had a bad experience. The sales associates have always been helpful and courteous. The store has a nice selection of clothing, and if an item is not available at the store, a sales associate will be happy to order it and have it shipped free of charge to your home. The store is well organized, clean, and inviting. Today's visit to the store was no exception. The manager, Grace, and both sales associates were very helpful, competent and pleasant. One sales associate made numerous trips outside the dressing room to find me the right size clothing and offered encouraging advice. My final sales transaction was complicated, purchasing one item in the store and another online. The manager and sales associate ensured that I got all discounts offered even though it was a split sale. All around a great shopping experience!
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February 2022 by radhika singh
I love the collection and service this store always has to offer!?
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November 2021 by Alana Amani
This is the best Loft in the NOVA area. The sales associates are always super helpful make great suggestions. If I need new clothes this is my first stop in the area. Yesterday I was just looking to look and wound up purchasing 2 tops, a pair of jeans, sweater and a jacket. They are having an amazing sale right now and with my teacher discount I saved a ton! This is the only Loft that I will go to from now on. Thank you!
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November 2021 by pam munguia
Not enough petite sizes. Better prices online
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September 2021 by Nayrim Mercado
Great sales! Excellent Customer service!