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July 2025 by Lynn I.
Shout out to Thomas (manager) and Selena for providing excellent customer service on multiple occasions ! They are very helpful in explaining plans and options for getting the best possible credit for old phones. The store is clean, bright and easy to get to. Highly recommend !
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July 2025 by Mary Cantillano
The guy who speaks Spanish is terrible at customer service. I prefer to look for another store.
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June 2025 by Lori Terwilliger
So incompetent. I got faster answers asking my broken phone! Was in twice and corporate needs to address the incompetence. Stop acting like a used car lot.
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June 2025 by mukul mathur
The people are super polite and courteous at the store. However they provide incorrect information and don't resolve issues. I signed up as a new customer and the price I was quoted is much different than what it actually is. I had an issue, went to the store, supposedly got resolved but never did. Had to spend significant time on the phone with Verizon to actually get it fixed. I recommend if you have any issues, call customer service rather than going here to get issues resolved or sign up for Verizon.
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June 2025 by David Strigel Sr.
Signal strength is so low there are dropped calls all the time
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June 2025 by Andrew White
Upgraded my phone. Sales person found significant discounts I qualified for, but was not receiving. Thanks!!!
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June 2025 by Kait Chitt
first time visiting this location in years and i’m already bothered. customer service 0/10
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June 2025 by Emma Menz
They saved the day!!! Huge thanks to Mia and Caroline (I didn't get the name of the other representative that helped me but thanks to him too!). They stayed over an hour late after the store closed to help me fix a very complicated problem regarding my SIM card and phone number. They juggled this weird problem, account issues, and customer service phone calls to ensure the problem was fixed before I had to get on an international flight the next day. Thank you! thank you! I really appreciate it!
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June 2024 by Trent Yates
Sold and installed a defective screen protector. Fortunately it was covered by the manufacturer warranty. Unfortunately they sold me an obsolete product so the manufacturer can't replace it, thus rendering the warranty useless.
Because the protector started to crack without any drops, I had it removed. I brought the receipt, pictures of the defect, and the claim number from the manufacturer.
The manager (purple hair guy) refused to accept the documents I had and he quickly became aggressive and loud with me, cutting me off every time I tried to speak.
He continued insisting I provide proof, which I had with me, but then said I must have the actual screen protector that I disposed of (it's sharp and when removed turns to glass dust/shards).
I insisted that he is in fact not asking for proof, but conveniently requiring the only piece of proof I did not have while refusing to accept the other pieces of proof.
He implied that I could be a liar and that anyone could come in without a protector and make the same claim, and that the only thing that could be considered proof is the protector itself, to which I raised the point that anyone could bring any defective protector whether it's the one they bought or not.
That's when he confessed that I could actually in fact bring ANY protector in even if it wasn't mine and he would replace it, which is admission that he was not interested in actual proof since he would willingly and knowingly accept a lie over actual documents.
I will contact the manufacturer again and see if they can help out. I thought I could trust Verizon with things like this and their customer service, but I was proven wrong. In the future I will be carefully recording all interactions with Verizon and keeping meticulous records until my contract is up. If they can't be trusted with small things they definitely can't be trusted with big things.
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June 2024 by Daniel McLaughlin
I walked in yesterday and they approached me an attitude right off the bat. I asked about one my phones and they just gave me attitude about how they can’t help me. I’ve been with Verizon for 20 years and this was the worse experience!!!! You need to get a better staff!
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June 2024 by Chris Sheft
The people here were courteous and helpful, to a point. I had a problem with billing with my new terms of service, and they flat out couldn't help me, they said I needed to talk to billing people on the phone. But I already tried that, I had trouble contacting the right person on the phone, the system wants to do it with AI and it doesn't handle problems well. So I found this frustrating.
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May 2024 by Jared Anderson
Brennan (sp?) was great! We brought my mom in to get a new phone which she was very hesitant about and he made the process so simple and easy for her. We really appreciated his knowledge about the products and their plan to make sure she got the right phone ????
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April 2024 by Anne S.
Hi Folks, Looking for the BEST Possible Customer Service regarding anything cellular or mobile please make the trek out to Reston for your requirements. I live near Old Town Alexandria and just happened to be in the neighborhood due to another appt. Need a new phone so stopped in as a new Verizon Acct member. Afternoon on a Wednesday and they were already very busy however Son watched me walk in unsure of the process & immediately came over from the counter to sign me in. He said please take a look around & we will be right with you. After only about 5 mins Abdel came over & said Immanuel will be happy to assist you. I walked over and Immanuel was AMAZING, I had a complicated situation for him to investigate & research which he did patiently, very kind in all of his interactions with me, and in the end his advice was just spot on! I will be back to this store almost 20 miles away due to this experience alone. Superb customer service backed up by experience & expertise. Well done.
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March 2024 by Hamzeh Kassem
Experience people who can help you .
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February 2024 by أبو إبراهيم
Thank you so much for your assistance and being always very efficient and helpful Mr. Abdulrahman ,I really appreciate your great efforts and customer service.
