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December 2023 by Justin Parker
I've used 1st advantage for a car loan. once I paid it off i was told it should only be a 2 week process to receive the title to the vehicle. I called on Monday of this week (about 20 days after I paid off the car) still no title in the mail.
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November 2023 by claudia SNIPES
the sweetest people work there...always willing to help you....love them.
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August 2023 by Essence Brooks
Mrs. Lynn McNeal did an excellent job assisting me and my family
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July 2023 by Manuel Winfrey
Very Professional help me when my card got compromised very Happy
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May 2023 by Destiny
The folks at the Richmond Branch are very nice and helpful but this bank has got to be THE WORST bank I've ever had. My dad passed and they stole $2000 from me (Seeking legal counsel now) and my card is constantly locking while no real person answers the phone. I'm SO over this place. As soon as I get my money back I'm LEAVING this bank. DO NOT BANK WITH THEM. Everyone on the back end is shady and difficult to work with and is VERY slow in getting back to you on anything. It's not worth the risk to trust your money to these people.
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May 2023 by Rene Johnson
Never disappoint!! Great Credit Union
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May 2023 by Charles Johnson
Shout outs to both Nancy and Mary at the branch here. I recently retired from McGuire VA and I have been pleased with their personal service, knowledge and friendliness for over three decades.
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May 2023 by Terry Branch
I've been with 1st advantage federal credit union over 20 years, and I'm still banking with them today do I need to say more! they are courteous kind and professionally friendly. They have always been there for me as a life long member. Thanks sincerely Terry Branch.
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May 2023 by Kierra Booth
Theresa is the absolute best. She went above and beyond for me! Give this girl a raise!! :)
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March 2023 by M.S. Hill
Diane Davenport over the years a eBanking Manager has consistently gone out of her way to provide exceptional customer service. Thank you Diane for caring about your customers and doing such a great job!
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December 2022 by Jason Flowers
Lynn McNeal is absolutely the best . She treats you as person and not a number . Please see her for new membership or if you are current member I highly recommend her and the staff at the McGuire Branch. They will take care of all your needs ! Keep up the good work team McGuire.
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November 2022 by Matt Turner
Wonderful staff. Helped me very quickly.
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September 2022 by Donald Vinci
I am so impressed with 1st Advantage’s ability to help with my finances. I worked with a wonderful employee named Theresa she was so knowledgeable and helpful. She Really gave me a guiding hand on what the best route to take and in the end I got lower interest rates and save a great deal per month. Highly recommend if you are looking for excellence 1st Advantage and Theresa is it.
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September 2022 by Yuge Meme
I’ve been a member for 14 years yet they can’t disable overdraft on my account. Lovely customer service. Go to a real bank that doesn’t charge hours $30 for an overdraft even though they claim to only let hills through. Can’t wait to close my account.
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June 2022 by Antonio Rtonzo
Excellent staff, Excellent customer skills as well as the appearance of the of the bank is very inviting. I recommend this credit union to everyone I know
