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October 2023 by pam lieberman
People are so friendly and do great work. I recently got a gel manicure before a trip to Europe and my nails stayed perfect for 2weeks! Even with all the hustle bustle of plane travel!Services: Manicure
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October 2023 by Zenobia Dabney
Service is excellent. Customer service is always excellent. I love my tech’s personality. Always on time. My visits are always amazing and relaxing. A great spa experience. ❤️Services: Nail art
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October 2023 by Jennifer Hay
Excellent service. Beautifully done nails. Got them for my friends wedding. Everyone thought they looked amazing. Because they do.Services: Nail art
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October 2023 by Bubbles PoPn
ℹ myself have not been here however it is definitely my goal to go being my bestfriend(who is no longer with us unfortunately)had the best nails ?? & made such excellent reviews on them & the service so I definitely plan to follow up myself & get the experience as well in the near future
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August 2023 by Kenya Whitney
Love the intimate setting and the hospitality. Chris was my nail tech and did a great job on my acrylic overlay. Taylore gave amazing Pedicure. I'll be back.
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July 2023 by A.B
Nice clean atmosphere, nail had a great attitude but im not pleased with how my toes looked. Some of the nail wasn’t completely covered in polish uneven nails etc. unfortunately I will not be returning
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June 2023 by Jasmin Banks
Came here to support a black business and it was a nice vibe in there. Within 2 days, my nails popped off as if they were press ons. When I got them fixed, they charged me…..when I can back to get a new full set (because the rest of my nails popped off) I had to wait 30 minutes to be seen. I got my nails done & didn’t check the quality of the shaping intensely because I assumed the owner would provide quality work. When I got home I realized that my nails were all different sized and shapes. I called to cancel the appointment I made for the future and expressed my dissatisfaction….nothing, no accountability or care for the complaint. Never will come here again.
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May 2023 by Aleisha Wilhite
I wish I would have had a better experience here. As soon as I was parking someone was beeping their horn at me. I was confused because we are in Richmond and we have to parallel park into tight street spaces. The beeping actually startled me which could have caused me to make a mistake while parking….once I parked I’m thinking to myself I have so much room behind me. I got out the car and I make movements with my arm/hand measuring the space between my car and the other car. The person rolled down the car and started saying something to me. I had headphones in so couldn’t hear. I said huh and she said something about me me catching an attitude. I said ma’am I was not going to hit you and you have to get close to cars to parallel park. She said something else but I told her to have a nice day. When I went into the 425 nail bar she was sitting at the desk. I told her she can cancel my appointment.
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May 2023 by Brianna Jarrett
I've been coming here for about a year and always have a great experience. Keta always makes me feel welcome and her staff always rise to whatever challenge I bring them!Services: Gel manicures
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December 2022 by Leah Similien
I loved the service, the staff was nice and welcoming, Johanna(Joh) did my manicure and I’m obsessed, she did amazing and was super friendly and patient, she took the time to fix everything that needed to be fixed just so I could be satisfied with the results and I definitely was, so a big shout out to her:)Services: Nail extensions
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October 2022 by Eva Davis
My nail tech has been absolutely amazing, but I cannot say the same for the owner Keta. As a former client of this establishment, there have been multiple situations of her actively trying to force herself into my conversations or eavesdropping. If anyone has ever been loyal to their nail tech for more than 6 months seeing them at least twice a month, then you know that when you get comfortable some conversations can become personal and a nail appointment turns into a therapy session. When she was around there was always an energy shift amongst other employees and a plethora of snarky unnecessary comments from Keta toward her employees. She even accused my nail tech of stealing things in front of me and other customers only for her to find the products where she left them, how unprofessional is that? There were also numerous times that my nail tech had to "get creative" with the designs I asked for due to the lack of product and equipment provided by the owner. There were even times when sanitary products needed for pedicures were unavailable and my nail tech had to create her own methods of maintaining sanitary guidelines which I was very appreciative of and understand that these situations are out of her control as an employee.The overall environment as well as the quality of work given is extremely important to me when I spend my money at any establishment. Needless to say, I enjoy my nail tech and she as well as one other employee I was able to experience are the saving grace of this review.Services: Gel manicures
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September 2022 by shurine perry
Wheatney was great, she fixed a botched nail job for me. She paid attention to detail on my hands and feet. The atmosphere is nice and relaxing. The salon is clean and sanitary.
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July 2022 by erin O'Toole-Lyon
I was so grateful to learn 425 was just down the street from me! I had been to them on Broad previously. Wheatney was extremely pleasant and did a nice job with my first pedicure since Omicron! I plan to be a regular now!
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June 2022 by Elizabeth Denson
Brittani does my nails. She is very knowledgeable and thoughtful about eco friendly nail care and maintenance. She takes the time necessary to get the job done correctly the first time.She listens to my ideas for my manicures and makes them gorgeous. I always get compliments on her work.
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May 2022 by Dionna Anderson
What a great experience— happy to support black owned businesses in my area! They make you feel comfortable and welcome, and the experience of going inside is very loft style. Keta did my pedicure and it was the best experience I have gotten while getting my feet done. She was honest and nice, made me feel comfortable with being there. 10/10!Service: Pedicure
