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January 2024 by Mukhsini Kulboyzoda
Today, I had the pleasure of experiencing first-rate service at 804 auto repair, which distinctly stands out in the realm of auto repairs. The staff’s professionalism and earnest approach to customer service were remarkable.What truly set this establishment apart was not just their expertise in auto repair, but their genuine commitment to helping clients. The team, with their amicable and helpful demeanor, prioritized understanding and resolving my car issues over just selling their services. This approach not only solved my immediate automotive problems but also instilled a deep sense of trust and respect towards their business practices.In an era where the essence of genuine customer service often seems forgotten, 804 auto repair exemplifies how prioritizing customer support over mere profit can build a loyal and satisfied clientele. Their business model, which places helping people at its core, is a refreshing and commendable approach in today’s competitive market.I wholeheartedly recommend 804 auto repair to anyone seeking trustworthy, competent, and customer-focused auto repair services. Their commitment to excellence and customer satisfaction is a beacon for others in the industry.Thank you, Erik January for not only providing exceptional automotive care but also for reminding us of the value of customer-centric business practices.
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December 2023 by Erika Hetrick
My recent mechanic left the shop, so I had to find a new one. I was wary because it's hard to find someone to trust. I brought my vehicle to Eric and his initial Inspection found numerous issues on my vehicle that I thought had been repaired or my old mechanic had said wasn't a problem despite others telling me so. All the urgent items were fixed. Eric was very responsive and went over everything thoroughly with me. He was honest about timeframe, what was necessary now and what could wait. When I picked up my van, it ended up having an issue shortly after driving away. Eric had me bring it right back. He fixed the issue immediately without charge, apologized and dropped my van off at my house while I was at work as to not further inconvenience me. Amazing customer service and outstanding job well done. I am thankful my old mechanic left and I found 804 Auto Repair. Highly recommend.
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December 2023 by tom stiles
The whole crew were extremely professional. They kept me informed and your texting was very helpful. You have gained a customer. My daughter goes there and recommended you. Thanks the car runs fantastic.
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December 2023 by Kerry-Ann Parsons
Went in for my state inspection. I scheduled an appointment since they are busy. I was in and out in no time. The front waiting area smells like smoke, but the second area with the more comfortable chairs didn't have an odor. They have a marble making a design in sand, mesmerizing to watch.
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November 2023 by Starr Talley
I liked the detailed report that tells what services need to be done. They performed task exactly as stated, plus fixed my clock that has been incorrect for the last 5 years! Thank you 804 Auto Repair for your integrity and great performance.Service: Transmission
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October 2023 by W. Mai Chavis
The absolute best experience I have ever had getting auto repairs! I had an idea of what the issue was but was unaware of the extent until I brought my Jeep in. They did a FULL diagnostic on my Jeep, and Eric was so nice as he explained the extent of the repairs that were needed. It took practically no time to complete the repairs, which I was pleasantly surprised about. When they were completed, Eric brought another urgent issue to my attention regarding my front tires. I'm so grateful for that, otherwise I would have never known! He was so concerned about my safety regarding my Jeep...it was so sweet. We were able to come up with a game plan to get the rest of the non-urgent repairs done in a timely manner. I will definitely be returning to get all of my repairs done. Fast, courteous, and worth every dollar I spent. Thank you all so much again!!Services: Auto brake repair
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October 2023 by Erin
There are few businesses in any field that operate at this level. Awesome people, outstanding service, top shelf in every respect. A hidden gem I am fortunate to have found.
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October 2023 by Kristen Alexander
We are new to the area and decided to visit 804 Auto after a thorough google search for a reliable mechanic. A larger chain store told me that I needed a fair amount of work on my vehicle, so I decided to bring it into 804 for a second opinion. They did a thorough inspection, including photos and recommendations sent to me via text, and provided me with a detailed explanation of each recommended repair. They did not try to upsell me and they actually let me know that my vehicle was in better condition than the previous large chain store led me to believe. Every employee that I interacted with was professional and helpful. We will be bringing our cars here for the foreseeable future!Service: Auto brake replacement
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September 2023 by Candy Eaton-Place
Engine light has been on and computer evaluation at Auto Zone says it was O2 sensor. Took to 804 Auto Repair and they evaluated the reason and validated as much. They got the part from Ford and it was put in at a later date. When I pulled off after the mechanic install, the engine light came on within seconds. Turned around, went back to 804 Auto Repair. They found new part was defective. So will await the replacement. I am giving them the benefit of the doubt and hope this to be just a one off situation. The guys in the shop seem sincere. They did install a tail light assembly which I had to purchase off E-Bay. I have a 2011 Ford Flex and Ford does not make the assembly anymore, basically leaving me in the lurch. At this point, I'd rather NOT take car to dealership since there had been a recurrent cycle of go in with one issue come out with another and fees are sky high. So I really am hoping this is going to be a solid choice going to 804 Auto Repair. Just moved to area and had read tons of great reviews before going in. Will f/u once this gets resolved.
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September 2023 by Gwendolyn Sparks
Eric and Troy were very professional. I am very pleased with my experience and will return as well as refer them to my family and friends.Service: Auto engine diagnostic
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August 2023 by Ronnie Green
804 was highly recommended by a friend. I have no regrets. They did a ton of work to my truck going above and beyond. Thank you so much Aron.
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August 2023 by Senta L.
Fair pricing and honest opinions from the techs - they are always busy and you have to book a service appt a week in advance in many cases, but so far, so good!
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June 2023 by G. Mark Abernathey
Eric was honest, upfront, and they did a great job on our Honda CR-V!!! We will be returning to have them be our primary mechanic from now on!!
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June 2023 by Lillian Herrell
Best experience I've ever had with a mechanic! The staff were so pleasant and approachable, and I was amazed at how quickly they finished fixing my vehicle. What really impressed me though, was their outstanding approach to communication. Once my car was done, they sent me a link to a beautiful report they had made on all the work! It had photos and comments (and even some photos with things circled in red), and was clearly made with the customer in mind; things are explained with minimal jargon, so that anybody can understand regardless of their mechanical knowledge.Services: General repairs & maintenance
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May 2023 by Benito Dripolini
Great guys, extremely friendly and personable. Gave me a great price for an exhaust install and couldn’t be happier with the result! The fact that they shared the same passion for cars that I do and genuinely seemed excited to start it up showed me that these guys love what they do. Would 100% recommend their serviceService: Auto exhaust system replacement
