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February 2024 by Phil Jones
This is my first time at this Aarrow Auto shop and I had a great experience. Steve that runs the place was very friendly and knowledgeable. My car was fixed and they have a service where they send you a few other maint. items that could be done. No high pressure, just a recommendation to keep my car in top condition. The communication was excellent at all stages, from appt time to pricing and completion. I'll be back, give them a try.
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December 2023 by M B
These people are just fantastic. After running from one (incompetent) place to another for over 6 months, they have finally been able to find what's wrong with my car and fixed it. I am so happy to see, there still seems to be quality out there. They communicate very well and I felt like being in good hands throughout the entire process.I'm extremely thankful guys!
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November 2023 by Chris and Michelle Pitz
Trust eroded and time wasted.I have used this shop in years past and have always been satisfied with service and price.This time has been different. When I dropped the car and they told me about the diagnostic fee and I was fine with that even though I felt that it should be waived if I completed subsequent work.I brought Avalon in for lack of power/acceleration. The technician came up with clogged converters being the problem which was not economical to repair for a 20+ year old car. Some people like myself do not farm out work because they are incapable of doing the work but in my case because I did not have time. When I got the $2800 estimate I was forced to make time.Not sure how their technician came up with that diagnosis or if they actually tested the exhaust flow but from my research that is the last of four causes to go after when a vehicle has low power/acceleration. The suggested troubleshooting I found in sequence is 1) Air flow problems, 2) Fuel problems, 3) Ignition problems and lastly 4) exhaust flow problems.I followed this basic troubleshooting and was able to get the Avalon running properly for less than $100 with a new air filter and mass air flow sensor.I had sent two emails and subsequent phone call requesting refund of the errant diagnostic fee with no response to date.It is unlikely that I would recommend or return here for service at this point since they could not take time to respond to request or own up to the fact that their diagnosis was so wrong.
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November 2023 by Ivy Robinson
Emmanuel should train customer service associates! He really went above and beyond, working with my warranty provider. He is so personable and makes every effort to satisfy customers. The service crew is professional and efficient. The work was done quickly and thoroughly.
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October 2023 by Kali Taylor
I had my older Toyota vehicle serviced here. It was easy to get an appointment, the techs explained everything thoroughly, and service was quick. I like the detailed report that they send you once they have diagnosed your vehicle. I will definitely be going here for all of my vehicle needs. Thank youServices: General repairs & maintenance
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September 2023 by Rose Marie
Well-organized, not a terribly long wait, and the waiting area is better than most places. I definitely recommend Arrow Transmission!Services: General repairs & maintenance
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January 2023 by chris mills
They are very respectful and honest. They let you know immediately what they find and don't pressure you at all. I highly recommend Aarrow Transmission to everyone for all of their vehicle needs.
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December 2022 by Richard Albert
Great Experience! Had an appointment at 8:00 am, got there a little early, they got me right in, performed the state inspection and I was on my way.Service: Vehicle Inspection
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November 2022 by Nylan Ntabazi
They are super friendly and not like other mechanic shops. They tell you the truth instead of trying to lie and get your money. Steve and Emmanuel were very helpful and informative with my car repairs. My mind about my car is now put at ease.Services: Steering & suspension repair
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November 2022 by David Wilson
As always, did and excellent work on my vehicle. I can never say enough how about the people there and my experience there. Definitely five stars or more. Thank you guys.
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October 2022 by Christine Armstrong
**Highly Recommend ** What can I say about this place other than they are fantastic! The transmission in my Jeep was shot! They got me in, checked on my Jeep and gave me an estimate right away. Emmanuel kept in contact with me with any updates and took the time to explain everything, I had so many questions, sorry!! If you want a place for Prices, Location and Staff, then look no further! Thank you guys for taking such great care of my baby!!
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September 2022 by Stew G.
Updated review. I took my 2008 Jeep in for an inspection and have the brakes looked at. I knew I needed brakes, but thought for both front and back. After they looked at them I was told I only needed the back. So big marks to them for not replacing what was perfectly fine. Honesty. I dropped it off the night before for my 8am appointment. By 12:30 it was completely done. Painless. Going forward if I need anything on the Jeep it's coming here. Very professional,
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June 2022 by Matt
I can’t say enough good things about Aarrow. I’ve been going to their Short Pump location for years, until I moved to Chesterfield. So naturally I was glad when I saw they had a location down here. From the work I had done at the other location I already trusted the guys down here. When I had a brake issue they worked with me with the special request I had. They got the work done, did a great job, and were nothing but professional, helpful, and kind. Emmanuel is the man, and I can’t say enough nice things about him, and the rest of the team. Shout out to John and Billy for doing great work, and being super chill. Thank you, guys, for accommodating me; you have a customer more life. I highly recommend this shop for your auto needs; they’ll treat you right.Services: Oil change
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May 2022 by Jon Scott
Just got my clutch looked at by them.They were very helpful and answered all of the MANY questions I had (sorry).Everyone I spoke with was friendly and professional. Pricing was fair and appropriate for the services provided.One cool perk if you choose this shop, they email you a detailed breakdown that can be viewed online with pictures of everything they dealt with regarding your problem. Additionally they do a brief inspection of many major components of the car, the report from that can also be found in the breakdown.I will likely start using them as my primary mechanic after my experience today, and would highly recommend them.Oh, and free coffee, that’s a bonus.
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March 2022 by Jennifer Wade
Told me they couldn't find the pro lemme. Took it to another shop and they put it on the machine and found the problem. If arrows did there job. My warranty would have covered it. Instead I had to eat a $ 1,300 job that was a easy fix
