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January 2024 by Guitar Superstar
Oil change and bought tires. Customer service is great.
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January 2024 by Eric Reisinger
The customer service at this place is amazing! One of my tires had a damaged valve and they sent someone to a local car parts store to grab a replacement the same day.
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January 2024 by Cole Wells
Ann and Thomas were amazing, great customer service and fast repair!
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October 2023 by Warp Charged
Edit: I was gotten in touch with by a very nice guy John, who informed me they had made a mistake by charging full synthetic and offered a free oil change or money back. I am very appreciative of the out reach, and resolution. I took the oil change to foster good will in future business. I will be continuing to come to this location with optimism.When I requested an oil change, I was not provided with any information about the cost of the service or any breakdown of the charges I would incur. I have generally paid between $35 and $50 for oil changes at other shops, and I assumed that the cost would be in line with my previous experiences. Regrettably, I did not think to ask for the pricing details since I believed it would be within a reasonable range. To my shock and disappointment, upon picking up my vehicle, I discovered that the cost of the oil change was significantly higher than expected at $139! It was disheartening to be charged such an amount without any prior explanation or warning.Furthermore, my experience at the time of pick-up was made worse by the individual who handled the transaction, because they also did not provide any clarity about the services performed or the charges incurred. It felt as if my presence was an inconvenience, as the person barely acknowledged me, looked away while my receipt printed, and offered no explanation for the costs involved. It wasn’t until the next day looking at my bank account that I realized I was charged double what I was expecting.Despite the convenience of having Allen Tire Richmond located in the same parking lot as my business, I have no intention of returning. I wrote an email to management informing them of my issue and got no response. I'm writing this review, because i'm still broke, and still aggravated.If someone wants to get back to me now that I"ve said publicly I want half my money refunded to change this review.
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August 2023 by Tanya Nacey
These guys run an honest shop. I have been taking my car here since 2013 because they always go out of their way to keep me on the road, they are friendly, and provide excellent service.
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July 2023 by Calvin Barrett
They seem like they need more people working there the people there seem to be a little bit overworked.
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June 2023 by Anna Sciullo
At this particular Allen Tire, I was so impressed! They were extremely kind and helpful, going out of their way to make things work for my needs. Highly recommend this location on Midlothian Tpk, near Robious Rd!
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April 2023 by mariah farmer
My experience with this location has been excellent and they deserve way more than five stars. They are honest. The price was fair. The customer service was beyond amazing. I have finally found a forever mechanic!
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February 2023 by Ken Davis
A very good experience. Happy with the car repair.
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July 2022 by Jonathan Eckert
Bought tires from them a year ago. Had a screw in my tire this morning and got it over to them and they got it patched up in no time. Customer service is top notch and they don’t screw you on the prices (had to sneak in a pun)!
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July 2022 by Brian Leahy
These guys are the best! I had a family vacation that included a boat for the week at the lake. Well Friday before a holiday weekend , I discovered a flat on the boat trailer. Well they squeezed me in and got me all fixed and ready for a family vacation. When they were wrapping up, a major storm brewed up. Picture the two techs out in the storm, one with an umbrella and the other getting the lugs set. They could have made me wait, but they made the extra effort in the storm to help me get on the road!!! These guys are great! Thanks Mike and Thomas.
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April 2022 by Josofa Harris
Great service and communication. Be it tires, oil change, vehicle maintenance or inspections. They are my go to place driving a fleet vehicle I put a lot of miles on my truck and they make sure it's running and safe. Thank you to the team there.
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January 2022 by Christopher Deloglos
A top tier shop. Trusted by several colleagues and myself for several years. They do great service and charge fair prices.
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December 2021 by Carol Fruhwald
Pleasant, trustworthy, knowledgeable, and efficient as always. Been going to these folks for years ..I highly recommend Allen Tire Auto Care!
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November 2021 by A Abrams
I stress the word family when I talk about Allen Tire. My husband and I have been coming to this business for over eight years, in these years my niece and son have been bringing there cars here. The main reason is the honesty and quality of work; next would be the consistency of employees. In my eight years here I have had the same mechanics taking care of us. This is nice because you have that trust and reassurance that they have your back. They work hard to resolve any issues with our cars and are extremely honest with cost. I am sure it’s not easy when they have to give us a big bill, I can see it in their face but it is a reality. Cars cost, but the other reality is that a great mechanic will work hard to keep your vehicle running without cutting corners. I appreciate them and all they do. Thanks Y’all