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November 2023 by David Bristow
Very pleasant experience with Trevor at Audi Richmond. Trevor was polite & continued to stay in touch; but was NOT overbearing or bothersome. He was very professional in his sales approach & did everything within his control to meet my requirements for an Audi Q5. Everyone at the Audi dealership was very professional & a joy to work with throughout the buying experience. I would recommend them whole heartedly. I purchased an Audi Q5 from them & would happily return in the future.
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November 2023 by Doreen Shulman
Love my new Q5! Michael Collins was an awesome sales person and Ryan Singer was my trainer on all of the instrumentation. He was very patient and thorough. Overall it was a great buying experience.
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October 2023 by Paul
Nice service visit. Excellent communication from Everett the service advisor and from the service technician. Everything went smoothly and all the work done correctly. All the staff I interacted with were courteous and helpful. The car was nice and clean and ready to go when they said it would be. It was nice to pick up the car inside the service area ready to drive it away.
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October 2023 by Kim Whaley
Our first time at Audi of Richmond and it was great. Darianne was excellent as well as The sales and Finance managers. We highly recommend them!!
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October 2023 by Stephen L.
HORRIBLE customer service.. Audi has ZERO warantee on their engine.. And aaRichmond Audi will just lie to your face...
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September 2023 by Joan Carlson
Purchase of my car from Audi Richmond was very easy and efficient. Responses from sales specialist were always timely and accurate. Any questions were answered immediately and the final sales process went smoothly from start to finish. Thanks also to their Finance & Technology specialists. They were both very professional and answered all questions as well. What a great experience!!!!
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September 2023 by Aaraam
I urgently needed to replace my tire while I was passing by Richmond and everyone I dealt with was incredibly nice and helpful. The confirmed over the phone that they have the tire and that they can install on the same day. Service was completed ahead of time. The lounge was comfortable and quiet with a private room, so I was able to get some work done.
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September 2023 by Barb P.
Had the 20,000 maintenance of our 2022 A3 and a few other issues fixed. The driver side temperature control stopped working and the auto on/off as well. They said it is the same part so ordered it and only had to wait 3 business days. We got a nice A3 as a loaner during that time. NOTE: they now charge for any tolls incurred while driving the loaner which wasn't the case earlier in the year. Our service manager, JR was very nice and commuicated well. The service was done to our satisfaction and we will recommend and return there when needed.
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September 2023 by Sarah Holton
David Nelson and the team at Audi Richmond completely exceeded my expectations. We have owned several cars and dealt with many dealerships in the area, and this has been the very best experience we have had. David is very honest, genuine and was so driven to get exactly what we wanted, keeping us informed the entire way. Please give David a promotion and a leadership role to show others how to be just like him which is exceptional. Thank you for such a great experience.
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September 2023 by Bradley Broskie
Audi Richmond exceeded my expectations for a dealership and that is mostly because of their salesperson, David Nelson. From one phone call to check on the availability of a vehicle, he fully committed himself to walking me through the car buying process. He listened to my needs and concerns as to the price of the vehicle, and truly did what he could to finalize the transaction. Even a week later he is listening and solving concerns that I have had. Although i worked mostly with David, the rest of the staff were welcoming and ac"commodating as well. I drove home with a new (to me) set of wheels and left feeling good about the process. When the time comes, and I need a new ride, I will most certainly give them a chance to sell me another vehicle. Thank you, David and Audi Richmond!
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August 2023 by Dominique Jackson
Everett Did a wonderful. It was my 1st time coming to Audi since making purchase customer was awesome. Everett contacted and kept me up to date on all aspects of the task that were being completed also referenced a few things I could work on for precautions wear and tare. Great service please Let Everett know that” He Is The Man” from the Jackson Family..
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August 2023 by Larry Godsey
We had a fantastic experience purchasing power Audi S5.Trevor was our salesman and he was great to deal with and made sure we had everything we wanted on the car and Joe found us a great interest rate for financing it. The gentleman that went over the details of the car was very patient and showed us all the features. I do not recall his name it may be Willis but he did a fantastic job. Thanks for a great buying experience.
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August 2023 by emoni cody
Found MY car online after months of missing my opportunity for a Q5 Sportsback Prestige locally, and spoke with Diego on Saturday about the vehicle. He worked with with me even on Sunday (when they are closed) to ensure I had all the information about the car. We went through requirements and necessary information needed to move forward so Monday upon opening we can get started on everything. Diego worked with me to get everything done diligently, spoke with the finance team and had everything done Monday to pick up the car Tuesday. I traveled from Maryland to pick up the car and they offered to assist me getting to the dealership from the train station. Overall BEST experience purchasing my new car.
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July 2023 by MR X
I met David over 5 years ago and from the moment I met him he was professional. I started out looking for an SQ8. Unfortunately since it a rare vehicle to find I had to wait. He did find my girlfriend a beautiful SQ5. David made her car buying experience amazing. I know one day he will be a GM of an Audi dealership. He knows Audi and the many vehicles that come with Audi. He's a great guy and has become a friend and I don't say the word friend easily. You're the best David.R/Rosy
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July 2023 by S. Williams
David Nelson was great! Not pushy! Great happy disposition! Ordered my 2nd new Audi! Love the service here also!!
