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January 2024 by Les Jones
I just want to Salute the wonderful staff here. I had a turntable repaired and the service was exceptional. These gentlemen also took the time to explain various pieces of audio/video equipment that they have in the store. I will definitely be back. A+
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December 2023 by Mike Beschen
I’ve been a customer of Audio Exchange for years. If you want to be educated in all things audio gear, stop by. They are the nicest folks ever. They have some really nice high end audio gear, but have entry level stereos too. They also have a great selection of vintage stereo gear too. Ask for Donny, he’s a great guy.
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December 2023 by Rob White
Great, fast email communication with Danny. Rick was able to re-foam my 40 y.o. woofer in less than a day at a very reasonable price. Did what he said he would in less time and for less $$$ than expected. Thanks :)
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October 2023 by Devyn Curley
These guys are the real deal: incredibly knowledgeable, but inclusive and patient. I came in as a novice and they gave me so much guidance without trying to upsell me. I truly feel like they have my interest at heart when I shop here, and they are endlessly patient with my questions. Special shoutout to Stanley for being my guy throughout the process of putting together a turn table system from scratch!
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August 2023 by L Carther
So grateful to the guys at audio exchange for taking such good care of my turntable! I’ve brought it in several times for wiring repairs and for a new cartridge and needle after shoddy repair work by another shop. They are very knowledgeable and took the time to make sure it was done right. And they even gave me a significant discount to help me stay within my budget. My records sound crystal clear now! Thank you audio exchange!! Definitely my go to for any audio repair work.
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August 2023 by Lori Gardner
What a gem is this business. They are my go-to for work and personal electronic needs. From the first phone call (thank you Donny) and each visit, that you for your outstanding customer service….and for sharing practical solutions to many different situations….even helping me with my fifteen year old multi CD player. Audio Exchange, what a great team you all are! You can be sure that I’ll be back…and will be telling friends and family about you all!
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June 2023 by Phil Russell Realtor
As a REALTOR® here in RVA I love to give reviews on local business's that excel and this gem of a company does just that. I was looking to introduce my young son to vinyl records and play him some of my dusty collection, but I didn't have a record player. A friend told me through the secret audiophile network of 'Audio Express' and one lunch time I was driving by it so, in I went. Oh my, the place is mind blowing!!! I got the full tour by the extremely knowledgable staff and got to listen to some of the most expensive speakers ever! My budget was not that, but, the team were just happy someone was getting into playing records again. I did buy a great turntable from them to add to an old Yamaha system I bought. If you need honest advice either about system choice and installation or even getting them to source a record for you they offer 5 star customer service. Now it's one of my sons favourite places to go to! #BritInRva
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June 2023 by Robert M.
Sold a Technics 1200 SL MK5 turntable to this business and was made to feel as if I was bringing them a piece of trash. They paid $200 for it, slapped on a cartridge that retails for $179 and sold it for $900. Obviously, it wasn't trash. I had replaced the 1200 SL MK5 with a 1210G, and I certainly won't be giving any of my business to this company for any future upgrades to my home entertainment system. If I had been thanked for giving them a good deal as opposed to feeling as if I were burdening them, I would have much less of a sour taste in my mouth.
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June 2023 by Phil Russell
As a REALTOR® here in RVA I love to give reviews on local business's that excel and this gem of a company does just that. I was looking to introduce my young son to vinyl records and play him some of my dusty collection, but I didn't have a record player. A friend told me through the secret audiophile network of 'Audio Express' and one lunch time I was driving by it so, in I went. Oh my, the place is mind blowing!!! I got the full tour by the extremely knowledgable staff and got to listen to some of the most expensive speakers ever! My budget was not that, but, the team were just happy someone was getting into playing records again. I did buy a great turntable from them to add to an old Yamaha system I bought. If you need honest advice either about system choice and installation or even getting them to source a record for you they offer 5 star customer service. Now it's one of my sons favourite places to go to! #BritInRva
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March 2023 by Maria
Audio Exchange is a local gem that I fully support. The last time I had a stereo system at all was over 30 years ago. This is the first time I stepped into this store, having the drive to listen to good music other than coming from a small JBL speaker, or my earphones from the iPhone. Dave , Donny, and the whole support crew including the technicians, Garrett and Herrick were all professional, kind, and honest. Back in the day, stereo systems had few names that were top of the list. Today, it's mind boggling to see all of the choices, and what fits your needs for the present. It's like buying a car! Dave listened to what I wanted, what my budget was, and was very explanatory without being "above" me. I felt very comfortable, and automatically knew I was in good hands. He set me up with a turntable, amp, speakers, stands, and bluetooth receiver. The quality of the sound is simply amazing!! If it weren't for sunny days, I'd never leave the house! That's how good the sound is! The discounts I received were like none other! Believe me, I researched the whole system before buying it, and couldn't come close to Dave's deal. The technicians that came to the house were simply amazing. They were perfectionists, and even hid the cables beautifully. What they didn't have to do, but did, was spend time (no charge) to reconnect an old TV sound system to a smart TV, which was basically collecting dust. This wasn't even part of what I bought! Within a week from purchase, a phenomenal system is now in place. So, before you buy from big companies like Crutchfield, Bestbuy, or Amazon, remember:1) Audio Exchange gives great discounts.2) They are experts at putting a system together to meet your needs and your budget.3) The service and set-up is local and amazing, so anytime you have a question, or need something, they are right here! You're not gonna get that from companies online.4) You are supporting a local business!OK... enough talking. Back to the music ??
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February 2023 by Carroll Aldridge
This audio store has been around a long time..in fact I bought my first set of high end speakers here, (Vandersteens), twenty-five years ago.. they're big on Macintosh, have a pretty nice selection of used & new equipment. Management has changed over the years. The selection, inventory has actually gotten better. Donnie & Dave seem to run the show...Richmond does not have many brick & mortar stores like this..a place where one can come & see & feel the music. If you love music, if you still love a fine piece of stereo equipment check them out..
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February 2023 by Steven Wenograd
Great selection and products. Extremely knowledgeable staff. “Vinyl Rob” is great to work with. Donny is a stand up owner. Just good vibes. Exactly what you’d hope a shop like this would be.
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February 2023 by Ward Wood
Donnie gave me a cable for free after coming in and talking to him about what I needed. These guys are great and really care about the audio services they provide
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January 2023 by Biker Joe
Really terrific store! I went in to peruse their superb inventory of vinyl, and ended up buying not only records, but an Audio-Technica AT-LP7 turntable as well! The staff is knowledgeable, professional, and very, very helpful. 5 stars, and easily the finest audio shop in RVA. Peace y'all!
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January 2023 by Sarah Mattozzi Wright
The professionals at Audio Exchange are so helpful and knowledgeable! My record player receiver stopped working and they were able have me bring it in to the shop to take a look at it the same day. They tested things out and got my system back in service just in time for our 1960’s themed NYE party! It wouldn’t have been the same without it- they saved the day, highly recommend this shop!
