-
February 2024 by Patty Michalak
They put in an auto start kit for our Subaru. These dudes really know what they're doing! Couldn't have been more pleasant of a transaction. Highly recommend!
-
February 2024 by Ethan Gantt
I've used audio express and have known the staff there for well over 10 years.All of the products and the services they've provided me and my family since day 1 has and still do, go above our expectations.They offer many different products, and services and deliver the best quality that I would recommend to anybody. All of the staff is friendly, knowledgeable, and patient with all their customers. They build trust and friendship and treat you respectfully, and work well to meet your requests. They offer suggestions and ideas to help or improve anything you are looking to get done and stand behind their work.To this day, even if it's been years since I've bought any products or had any service from them in a while, I pop in just to catch up with the staff and keep the relationship. Rather, you are a new customer or a returning customer. All are treated as if you've been using them forever. During my visits , I watched and listened to how the employees conduct themselves, and I have never seen an unhappy client. Sometimes, if you just drop by even unscheduled, depending on the request, they jump on what your needs are, and you are fixed up quickly.The showroom is clean, the shop is clean and they maintain a positive energy. The president Andy is lucky to have the staff that he does. Stephan, both the Mike's, Paul and Bob... all of them are great guys, and I have always left their office satisfied and well taken care of.Thanks Audio Express team ??
-
February 2024 by omar k
I have been dealing with them for over 20 years and have always had a great experience.
-
February 2024 by Patrick Logan
My man Adam took care of all my problems and got me the fresh amp with the two 12s
-
December 2023 by Cameron Armstrong
Mike was super friendly and knew his stuff, I’ll definitely be back just for him! Products and prices were also a plus!
-
November 2023 by Max Kreutzer
I recently had the pleasure of visiting Audio Express in Richmond, Virginia for a rear and front view dashcam system installation, and I must say I am thoroughly impressed. The team at Audio Express was not only professional but also exceptionally skilled at what they do. They went above and beyond to ensure that the installation was flawless and met all my requirements.The service was not only prompt but also very efficient. The staff took the time to explain the setup and operation of the dashcam system, ensuring that I left with full confidence in its use. Their attention to detail and commitment to customer satisfaction were evident throughout the entire process.I couldn't be happier with the quality of work provided by Audio Express. They have certainly earned my trust and respect. If you're looking for audio or accessory solutions in the Richmond area, I highly recommend Audio Express. They deliver top-notch service and expertise that is second to none. Thank you, Audio Express, for your outstanding work!
-
November 2023 by James Kahl
Amazing staff. Theses guys here know there stuff. Went in looking and asking questions about stereo systems and was so impressed walk out with a killer system. Theses guys here no there stuff and would recommend anyone to this place.
-
October 2023 by Jay P.
I showed up on a Wednesday morning with my 2006 Chevy Impala, with all of the pieces from my sweet new stereo shoved in a giant plastic bag, some wires that I had no idea where they started, ended or what they went to... etc, the dashboard had been dismantled almost entirely in attempts to install this stereo.... So it was then that I headed to talk to Mike and Andy. Not only did they not laugh at my misfortune - but Mike was totally empathetic, looked at all my equipment and within minutes agreed that - yes he could get in it that day and that he'd give me a call around his closing time to see how it was progressing. Imagine my surprise when I get a call at 1:30p that my cars DONE everything WORKS and I can come pick up EARLY! Beyond outstanding! Mike made sure even the little plastic bits around the edges of the touch screen were removed and easily troubleshot a lighting issue with my backup camera in less than 30 seconds and had it repaired in under 8 minutes. Audio Express is the best! I'd rather pay a bit more for their expertise so someone isn't making guesses while wiring my vehicle back together. A+++
-
August 2023 by Monique Orr
Mr. Mike was very knowledgeable and had great customer. They had my daughter's car in and out, fixing her car radio. Definitely recommend this place.
-
July 2023 by Mark S.
Highly recommend the team at Audio Express! They were able to upgrade the audio head unit on my '09 Mazda MX5 Miata to wireless Apple CarPlay and diagnose the issue with the OEM Bose amplifier. Sound is great! Really enjoy having the navigation, Sirius XM and phone controls available via touchscreen in the dash!
-
June 2023 by HimS
Edited after Mike's commentsYou were changing speakers and at that time your technician told that your radio is gone. I told that radio was working fine in the morning , how can it go bad. Then I was told after sometime that radio is fine we just changed the speakers. I mean what was that!! Then I got the car, I came home I found this door unlocking sound that was not there at first place, I have toyota corolla with me since last 5 years, this kind of sound never came when closing the door and their technicians could not identify the root cause when I gave you the car after one week. I came after one week since I am very busy with my work. After looking for 1-2 hours they said they will cannot fix the issue and cannot further check the issue and suggested me to take the car to dealership. Why? Brother you ruined it, you should fix it or pay me to fix it. Your Store's technicians Vehicle knowledge is limited. I am never taking my car to your store again!!! And I will tell all my friends to stay away from your store.
-
June 2023 by Darcelle Bryant
Audio express is the best on broad street is the best place to go for your audio connection the staff will answer your questions and get you what you need thanks Steve and staff ? ?
-
June 2023 by sherita johnson
Audio Express these guys did a mazier job with my Ford Edge thank you very much I will be back again for the kenwood speakers
-
May 2023 by Han Oz
I have a 2005 Honda accord and wanted Bluetooth. The rep listened to my concerns and recommended a radio kit that would fit in the cubby below my original radio. I set up the appt and everything went smoothly. I had people telling me I could “do it myself “ or “get it done cheaper” but I didnt want a hack job - I wanted professional install. That’s what I got. Midway through my apt the service manager let me know that there was an issue with the install kit due to some previous work that had been done on my car. I got really nervous as he said it might look “off”. It looked perfect once I got back in my car. It just shows how seriously they take their work. The tech did a great job. My sound quality is amazing. I am very pleased. High quality work.
-
May 2023 by Kris King
I trusted Audio Express with my brand new 2023 Lexus and they did not disappoint. Andy and the install team put together a phenomenal system for my car that exceeded expectations. Communication and professionalism was excellent. My highest recommendations goes to this team and shop.