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January 2024 by Ken Crosby
They have the best K&N oil filters
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November 2023 by Madeline Lewis
Not only were they very thorough in verifying the part we wanted to purchase was correct, when they did not have what they needed in stock they were kind enough to recommend an alternative local vendor where we might be able to save a bit and get the part we needed.
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November 2023 by James E Jones Jr
The Best Place for Parts for ur Car
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October 2023 by Nancy Frasier
Gavin was amazing. He took the time to fix our license plate, and was very courteous.
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October 2023 by chris hamons
Paid over $250 for a battery with free installation only for the guy working to tell me oh we don't install that kind after I bought the battery and we went outside. If company policy keeps them from changing the battery then the computer should have noted before I paid for the battery that the tech can not install it. Therefore I'm not sure if the company is false advertising or just has lazy employees. This also forces a core charge on my purchase because if the battery had been installed as advertised there would not have been a core, the battery would already be in the stores possession. I simply installed the battery myself. I don't see why there was a problem with the company doing it as advertised.
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July 2023 by Katherine Lemus
Horrible customer service. These people act as if their not getting paid to be there. Called this morning to see if I could order a part for my car and just pick it up later. I had the part number ready and everything and the employee told me that if I was able to find it online than I should be able to order it as well. The entire time I talked to her she was dismissive and you could clearly tell she did not want to be there. Every single time is a terrible experience. AutoZone needs to do something about it.
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June 2023 by Victoria Hunt
I went into this Auto Zone at 7207’Brook Road, Richmond, VA 23227on 5/23/2023 to get a new battery for my car. I had been going to Auto Zone for over 20 years and never had a problem until now. I purchased a new battery and when the man came out there to install the battery he didn’t know how to install the battery in my Infiniti and I needed a mechanic to install it. We were going to take it home and have one of my friends to install it. They said I needed to leave a core charge. They wanted a cash payment instead of using the debit card I used to pay for the battery or I to had bring the battery back. I decided to to give back. My daughter took the battery back in. She came back and said they wanted a core charge anyway. I went off on those people they were committing fraud and theft. I did use profanity they weren’t going to get away with this. We went across the street to Advance Auto and we treated like royalty. DO NOT PATRONIZE THIS LOCATION.
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March 2023 by Frank
Ok. They Mis diagnosed my battery causing me to have to go to the dealer. Friendly and fast service though.
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January 2023 by Jennifer “Jenn” Morandi
Juwane helped us figure out why the engine light came on during our trip from NY to SC. He's kind and professional and knowledgeable. Thanks for the peace of mind knowing we wouldn't end up on the side of the road on our way home! ❤️
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January 2023 by George Marchenko
Outstanding recent experience, special thanks to Todd for helping us with testing our malfunctioning battery & installing a replacement, plus the great deal you gave us and all that with a great and friendly attitude. Thank you so much. We strongly recommend this store and will be coming back soon.
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January 2023 by Jennifer Morandi
Juwane helped us figure out why the engine light came on during our trip from NY to SC. He's kind and professional and knowledgeable. Thanks for the peace of mind knowing we wouldn't end up on the side of the road on our way home! ❤️
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November 2022 by Norma Montesino
This review is long overdue, but I wouldn't go to any other AutoZone in lakeside aside from this one because of experienced, friendly experts like Gavin. While I believe that autozone associates especially with mechanical expertise like Gavin should be compensated more, I hope that this review finds its way to promote Gavin as store manager.I brought my dead vehicle in, seemingly thinking it needed a new battery. Gavin was able to inform me about the corroded battery that CarMax sold the vehicle to me with & spent an hour going above and beyond to clean the corrosion in order to properly replace and keep the new battery in working condition.The store did start to get busy and a woman manager at the time spoke to Gavin in front of me to hurry up and get back to in store customers. Instead of leaving my car after selling me a new battery, Gavin handled the situation professionally.He kindly asked her to help customers (she was the store manager) and continued to work on my car until the new battery was replaced and it has been running with no problems a whole year later.Gavin's help saved me time and money and I wish I could have tipped and properly compensated him for his time. I still remember Gavin the mechanic working at autozone in Lakside and he worked on my car September 2021.Autozone please promote hardworking and honest employees like Gavin.
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November 2022 by The Sun19
Great knowledgable staff, they will help you outside with your car or truck.
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November 2022 by Angel Day
Very nice helpful people nice bathrooms had what I needed
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November 2022 by Nanette Johnson
Very Pleasant, efficient and Jay Was Very Nice and Helpful ☺️☺️☺️
