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March 2024 by Jael Stewart
Unethical business - filing a BBB complaint. Monitor any associated payment methods and credit reports.
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February 2024 by Mason Mathews
Picking up my car didn't go all that smoothly but it was my fault and the girl behind the counter was very helpful and patient with me.
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February 2024 by Genna McGahee
It seems like this location is completely forgotten by Avis. The building was very run down, very dim many of the overhead lights are burned out, and the staff’s patience seems to be hanging on by a thread. The person vacuuming cars seemed nice & tried to help the counter staff. I was just returning a rental and waited 30 or 40 minutes. I don’t want to contact Avis to discuss my experience, as their responses to reviews suggest. That’s not a good use of my time a a customer. What I suggest Avis do is send some representatives directly to this location to work on improving it.
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February 2024 by Brendan Berents
I’ve had great experiences at this location. I rent from them fairly often and they remember me and have always taken great care.
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January 2024 by Mike Waite
The staff have always been kind, efficient, and pleasant to deal with. They offer good cars in excellent condition and always spotless (on the inside). I appreciate how easy it is to make a reservation through the app and have a seamless experience at pickup, thanks y’all.
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January 2024 by Tony Wiltshire
Me and my.wife had to rent a car and stumbled across this gem,very mice selection and reasonably priced
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January 2024 by nick bostic
Very Satisfied with the West Broad location.Definitely will be reaching out for services again.
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December 2023 by James Johnson
This location has the worst ever customer service. The lady is rude and not willing to help. I rented a vehicle from them and got a flat tire. They wouldnt refund me. I literally rented from them for a 10 month period. I will never rent from them again and recommend that you not go here.
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December 2023 by Marnie Appel
So unprofessional and unfriendly. Several family members behind the desk. One lady holding a snotty nosed baby extremely rude and snappy. At first I thought I was in the wrong place, as I rent vehicles on a regular basis. I've never seen anything like it before. I was told that if I smoked or left pet hair, I would be charged $450 as a clean fee. Car smelled like cigarettes and was dirty inside.Only one star given as I had no other choice.
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December 2023 by Matt Kalp
Got stranded here for a little bit. If youre trying to rent a Uber car, do yourself a favor, dont. No cars available. "I don't know why Uber lets people reserve vehicles when we don't have them. Call back Monday." When you Google this place it literally says "Uber only, not available to public". Interesting.
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November 2023 by Felicia Smith
Wrecked my car and had to get a rental. I actually like the electric cars l now. I was charged for tolls that I didn't use. I called to dispute it but the rep referred me back to the pick up. The pivk up rep said she didn't add the tolls. I work full time and can't stay on the phone all day.I was on hold my entire lunch break. A couple of hours later I got a message saying my rental contract ended even though I paid for a week. I wish I lived on the busline so that I didn't have to use Avis. This has been a very annoying and stressful process.
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November 2023 by Cynthia
If you do uber do not rent from this location the cars are not able to receive repair work. 1st car no inspection sticker lost a whole weekend of work 2nd car needed oil change and brakes (car was screeching) declined repairs due to end of life ..lost another weekend of work exchanged car 3rd car windshield wipers broken and went to get them fixed pep boys said tires were no good had holes and wires on tire tread showing declined services again had to exchange all they had was electric just so i could drive home as i live an hour away from charging stations cant work on that car waste of money paid $64. For an hour charge just to drive home.. Called the owner of Avis in richmond Reggie he was sarcastic and rude asking do i not know how to drive and some other rude comments. I tried to explain that i live in the country and have no charging stations near me for me to work! it would be a waste to drive and hour an a half to do uber ! Charge the car every 2 hrs @$64, which takes an hour to charge and wait for people to finishing charging theres first so you could use it. i would be losng money he then told me to just return the car that im looking for problems and credit.. I have paid the car in full every week even on the weekends i was unable to work due to the rental not safe. Never once asked for a credit or anything. Just needed a car to be able to do uber in.. Crazy how these cars can be rented as uber cars and they are not even safe for you to drive never mind driving passengers in them.. Called avis customer support and was told call uber called uber and was told to call avis no one wants to deal with any of these concerns ...IF YOUR AN UBER DRIVER I WOULD ADVISE AGAINST RENTING FROM THEM!!
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November 2023 by Donald Oldenburg
Trying to contact this location about an item I may have accidentally left in my rental vehicle. I have been calling for two days only to go thru the automated system and be told that due to an unanticipated event we can not answer your call at this time..Rental had almost no windshield washer fluid (alarm get going off), needed a front end alignment badly only had a little over 1/2 tank of gas.
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September 2023 by Anna Madrey
Very very poor customer service and rude to customersMy grandson needed to rent a car for Uber not only did the lady not comply with the requirements that he specifically in order to qualify to drivethe vehicle during the weekend. Thr older, mature lady, which I believe is the manager told him not to complain to her to complain to Jesus, he had to wait until Monday. Well we took the car back, but the lady was nowhere in sight. Very very bad customer service’s. to add to insult the vehicle was dirty but my grandson took it back clean.
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August 2023 by Wendy Brown
Poor customer service, raggedy van with expired tags from 2021. AC buttons broken, dirty and had to get replacement in NC to continue my trip to FL after tracking down a location myself with very little help from Avis