-
January 2024 by Dave Terry
Great customer service. Dependable, stand behind their work. Will not take my car anywhere but Axselle
-
January 2024 by Frank I.
I have had mechanical repairs made on an F350 and SRX over the last couple of years and the Axselle gang has been GREAT! Great service by great people is a rare treasure!
-
January 2024 by Tim Carter
The only shop I take my Mercury to.Meg and Dave are more than cool.
-
September 2023 by Lauren Taylor
Took the Jeep in for a state inspection, oil change and tire rotation. Scheduling by phone was easy, dropped it off the night before and it was ready the next day. The only part I had issues with was figuring out where to park but they said it was fine.
-
September 2023 by vin8000
Expert, friendly, knowledgeable team assembled here. Trust Axselles staff to maintain or repair your vehicles. I will not entrust my families safety or concerns to any other facility.
-
September 2023 by Enrich Compost
I’ve been going to Axselle for a couple of years and they have consistently been fast, transparent, and affordable. I really appreciate the whole team there, and trust them.Services: Tires
-
June 2023 by Mark Edwards
Highly recommend! I had a flat tire so went over to Axselle. They were busy but still completed the repair in 15 minutes and at half the cost I was expecting to pay. I'm coming back for any maintenance needs I have in the future.
-
June 2023 by Tori Radday
Reliable, trustworthy, all around good auto shop. I usually hate taking my car into any auto place but actually enjoy bringing it in here as it is a pleasant experience. Lakeside is lucky to have them!Services: Vehicle Inspection
-
June 2023 by Mark E.
I had a flat tire on a newer Mazda CX-5. Axselle provided fast service despite being busy, and at a very fair price. I'm coming back for any service needs in the future for sure!
-
May 2023 by Katie Michael
Realized I had two flat tires as I arrived to work which happens to be across the street from Axselle. They came over and filled my tires to drive it across the street and got me all set. Even put my new windshield wipers on that I had in my car for over a week because I couldn't figure out how to take the old ones off. Amazing customer service and very reasonable pricing. Highly recommend!
-
May 2023 by Kristen Alcon
The most amazing customer service I have ever experienced in my near 50 years! To make a long story short Glen Allen Honda completely tried to screw me over. Honda dealer had put a new alternator in 11 months ago and even though it was under warranty they wouldn’t replace it. They said there was a leaking valve that caused the alternator to fail.I called Dave the owner of Axselle’s and told him my predicament and he offer to go get my van and tow it back to his shop at his own expense. He took a look at the problem Honda quoted me $1,350 to repair and the at didn’t even include their new alternator cost fixed it for me and them towed it to Mechanicsville Honda where they replaced the alternator for free (as they should have done in the first place) and then he then drove it back to the shop for me to pick up.Total cost to me was under $250 and the dealer wanted over $3,000 for the same work!!!We love Axselle’s and have taken all of our vehicles to them since moving to Virginia. They are honest, timely, fairly priced, do great work and truly care about their customers.When we moved to Richmond we asked where we should have our car’s serviced and everyone said Axsell’s. Our fiends and community were right….they are the best and we will be customers for life!Thanks again Dave you guys are the best!
-
May 2023 by Bethany Russell
These people are so nice - the kindest and most trustworthy mechanics I’ve interacted with in Richmond. Prices are also reasonable and they don’t try to talk you into more services than you actually need.
-
May 2023 by John Reisigl
Really liked this shop it was my first visit to it. Great communication and did and used exactly what I asked for. I am very happy with the work and the people.
-
May 2023 by Courtni S.
My family and I have been using this garage for years because the service is always good and Dave is so nice! However, I always hate making appointments because the woman who answers the phone there is EXTREMELY rude. She is often combative and speaks down to you. I simply wanted to schedule an oil change and when I asked if I could come in on a Saturday (I did not know they were closed that day) her response was " Well, you can come in but we won't be here!" In a very condescending tone. I then asked for Monday (forgetting it was a holiday, god forbid I make a mistake when talking to this lady) and her response was "are you not aware that is a holiday? again you can bring it in but we won't be here" while laughing in a rude manner. After years of loyalty to this business I and my entire family will not be using them again in the future. Simply because of her terrible customer service. I always dread making appointments here because I know she is the one who will be answering the phone. I should not be anxious or scared when calling to make an appointment. If she doesn't know how to treat customers with kindness and respect she really shouldn't be answering your phones.
-
April 2023 by Andrea Barja
Recommended by my neighbor and I've been here thrice, so far they're great for inspections, oil changes and tire rotations aka regular maintenance. My neighbor has used them for more in depth car issues and trusts them with his cars. That's a big endorsement in my world!
