-
December 2023 by Leonie S.
Deposited a check from England, not the first time. They had no idea how to deal with it. I told them how to do it. My account was posted with the right away. 5 days later, they returned it, with no explanation. Went to another branch and the Manager did her best and deposited it again, a week later it was returned "the day has expired ". It was dated 11/2/23. Because it was written this way 11/2/23 they said that was not the way British wrote their checks, it should be 2/11/23. I was livid. Had to have a new check, written 2/12/23. It was a total MESS
-
December 2023 by Google user
useless, ATM has been out of service for months now and the bank itself hasn't been open for years
-
July 2022 by Melissa H.
Short staffed took 30 minutes to take money out with a teller when only one person in front of me
-
June 2022 by Carol Watson
This location has gone to 7734 in a hand basket!!! Half the time the atm don't work, yes they have an atm inside but this is extremely inconvient for handicap or individuals who have a hard time gettin around. They closed the drive through; imagine that. They rob you blind with a daily balance anount and if you don't keep it they add the fee EVERY freaking day its below until they take every last penny.
-
August 2021 by Yanet T
Terrible service
-
May 2021 by Roberta B
Atm drive-thru only service at this location Bank of America location.
-
May 2021 by LGS
Closed 3-4 mo now with no info of when it will reopen. Drive thru removed few years ago.
-
January 2021 by MEGHAN R B
Atm drive-thru only service at this location Bank of America location.
-
June 2020 by Leigh St.Clair
Closed 3-4 mo now with no info of when it will reopen. Drive thru removed few years ago.
-
May 2020 by Christina Dudley
The staff at this location have always been very competent, helpful and friendly. I have banked there for many years.
-
April 2020 by Pat Keebler
I have always had kind and courteous help at this location. I actually prefer this location. My only complaint was that I couldn’t use the drive-thru. Excellent service otherwise.
-
October 2019 by Ehab Saleh
Bad customers services and the people when I'm go take long time so I'm leave like 3 times without finishing what I'm need very slow people talking to much about personal things with the customer like what happen today at 12.30 pm
-
November 2018 by Antonious Fakhry
Vary bad customer service
-
June 2018 by kimberly wigg
This location is the slowest in town due to the fact there are not enough people working. When you have a drive through as well as inside banking you need more than 1 person to handle both. By far the worst location in Richmond. If it wasn't around the corner from our office I would not step foot in there.
-
June 2018 by Rinaldo Abruzzini de Barros
Good service
