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March 2024 by kathy devenish
Been taking my grandkids there for 18 years! Family owned, always pleasant. We love ice cream!!!
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January 2024 by Valerie Truong
Truly the nicest people here. I ordered a last minute birthday ice cream cake for my husband to pick up next day. I know I cut it close with the timing and understood if they weren’t able to accommodate my flavor requests. I was fully expecting to get a standard premade cake from the case on the day of pickup and was totally surprised when they presented my custom cake. They were so sweet and said they wanted to make it happen for my husband’s surprise and I was so touched by the incredible gesture. I can’t recommend this location enough and will be sure to order again whenever I’m back in the area.
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November 2023 by Jennifer Frias
The place was pretty empty when I went it and regardless even while still doing their tasks their service was phenomenal! Everyone was respectful and friendly! The atmosphere really makes you feel welcomed!
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August 2023 by Amanda Gibson
Terrible experience. Do not order a custom cake from this location. I was told that I should not have used the website to order (they prefer that you come in to place an order) followed by another complaint about the difficulty writing my custom message because it was too long. I get home to find out that they made the wrong cake! It wasn’t a custom cake at all, just one from their stock on hand.
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July 2023 by matthew galanti
Ice cream was fine. Nothing to call home about but the bald man wasnt pleasant at all. We showed up 30 min before closing and you would have thought we showed up 5 min after closing based on our interaction with him. Putting all the chairs on the tables and trying to rush us out of the door. Luckily there are plenty more ice cream spots around like gelati celesti that are actually pleasant
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June 2023 by Linda S.
There is no place better than the Baskin Robbins on Forest Hill Avenue. Still has the home town atmosphere and there are no ice cream places that compare (not even the 12 dollar a scoop places). This is the best!
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May 2023 by Brogan Chubb
Terrible customer service. I asked for a pint of butter finger ice cream. The employee told me I can just grab a quart of vanilla because it is a better deal. Thinking he would mix the butterfinger in the ice cream, I did. This man proceeded to hand me a tiny cup with one “tablespoon scoop” of butterfinger dust and told me to go do it at home.When I asked for more butterfinger for the larger ice cream, I was told it doesn’t matter the size, you only get one scoop.Also while I was there, a door dash driver was picking up an order. They arrived before people were in line. The team served the people in front of the driver even though their order had been placed first. After numerous people were served before them, they told the driver “you need to come back in 15 minutes because it’s not ready.” Common sense tells you that is not how it works.In the short time I was there, the disrespect to customers was unfathomable.
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May 2023 by devin guilliams
Great employees, trained and polite. Quality is always good too!
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April 2023 by amanda claxton
It was not good too much milk....I will never go back...I wasted $6.40....never again...
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April 2023 by Jasmin Tyler
So glad, I found this place! Started a family tradition to get ice cream cake for my kid’s birthday. Cake was delicious and so was the ice cream! Highly recommended!
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February 2023 by Marquita R.
The person who messed up my order by adding sprinkles and cherries to my ice cream, even though it was not requested, called me Monday and had the audacity to tell me to NEVER ORDER FROM THEIR STORE AGAIN. They tried to argue with me stating that their description says that sprinkles and cherries come on all of their ice cream, I have a screenshot showing where it ONLY said 2-4oz scoops of premium ice cream, I even told her to go to GrubHub and she will see this. Instead of taking accountability for their mistake, she continued to tell me I needed to read the description, they went and changed the description after our conversation, making it seem like I can't read. Screenshots don't lie, if it were there in the description as she claimed, I would have simply put it in the notes to remove the cherries and sprinkles as I have done in the past. I hung up in her face because she was being disrespectful and unprofessional, she called me back and just held the phone. At this point I felt like I was being harassed, because she had no right to call me in the first place, let alone calling me unprofessionally. I filed a complaint with the corporate offers who was supposed to have the franchise manager call me, yet no one ever reached out to me. This just goes to show how much their customer actually means to them. The empathy and tone shown in their response back to my previous review is completely different from the person that called me . Myself nor any of my businesses, or colleagues will no longer patron with their company. BR had this follow up review removed from Grubhub and still never contacted me.
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November 2022 by Sheridan Layman
Loved their creature creations for my kid!
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October 2022 by Midnight Cat
This has always been my favorite place to get ice cream since I've lived here. It's never crowded, the ice cream is good, and it has a nice atmosphere.
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September 2022 by Freshwind Freshstart
Wonderful ice cream. The service is so so. Could be better.
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August 2022 by Crystal R.
best location ever! the manager has been here for years and she is awesome! the variety is great and non-dairy options are yummy!