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February 2024 by Kelly M
Popped in after lunch nearby so I could use a coupon; store was clean, staff was friendly, the lighting and music were perfect so it was sensory overload as soon as I walked in. Wonderful experience.
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February 2024 by Leslie Robertson
From the minute I walked in the store. It was already bad vibes, and the terrible experience. The manager Micheal was the person who greeted me I came in and asked about exchanging out some candles and soaps, which I’ve never had any issue with before, and he looked at me up and down, and said it depends on how much it’s been burned. Never had that problem at any other Bath and body Works already felt like it was a racial issue I felt like his eyes followed me as I made my way to the front. When I turned around he was staring at me. then I get to the front I talked to the representative she didn’t seem like she wanted to help me too much all around. I just felt very uncomfortable. It was a terrible experience and I probably would never shop with Bath and body Works again. Once again, you should find workers who are halfway Racist.
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January 2024 by Arup Bhattacharya
Luckily went in after all the holiday rush and was able to pick what I needed at a good discount
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January 2024 by Luci Levin Silva
They advertise an offer and in reality there is none.
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December 2023 by Dominique Buffington
I’m a little disappointed with this location. Customer service in most places is trash but this location should feel embarrassed that I came in and found all 3 items that an associate told me she hadn’t seen. To walk into the location and find all three items in less than 2 minutes. Holiday time can be crazy, I understand but retail associates have become so lazy.
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December 2023 by JLS
Customer service was lacking & some team members attitudes were awful!
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November 2023 by MBJ
Friendly staff. This store is a reliable staple in Willow Lawn. Run in to get one thing and of course walk out with much more. The store is clean and of course an assault on your nose. Old staples and lots of new scents to try.
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November 2023 by Shontell Johnson
The ladies in this location are rudeI had a few questions and no one acknowledged me and I have s boot on my foot.It was very disappointing and rude.I will. Not be going back to the Willow Lawn location
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September 2023 by Kalitah Crawford
Went in for a seasonal Sale got a good portion of specifific wallflower plug-in &refills Well worth it
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September 2023 by Annette Sklar
Had what I needed and the service was great.
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September 2023 by Lasonia Winston
The staff is very professional and we love the sales and fragrances
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July 2023 by Emily White
Went in for the past 2 Saturdays & doors are locked with a sign saying “temporarily closed.” Why? No sign saying help wanted! Why pay to lease this space & close on the busiest retail day of the week? It’ll be permanently closed soon at this rate which is disappointing because as much as I like their products I’m not paying for shipping or dealing with short pump traffic in Richmond! Haha rant over!
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July 2023 by Christopher Townsend
This store has been closed during posted business hours the last three times I have tried to shop here. No real reason given. I have reported them to corporate. Avoid this store!
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July 2023 by Jonathan Thomas
This store has been closed for the past month and no explanation or reason?? It’s sad that that a company this big cannot afford to hire more people or pay their current employees a fair wage. RIDICULOUS
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July 2023 by Mrs F
The entire store has been closed the entire month for being short staffed... shame on them for not paying their employees a fair wage.