-
February 2025 by Grace Hadeed
The people who work at this branch are professional and go out of their way to help. The branch manager is great and gave me good advice and guidance
-
October 2024 by Barrett Brogdon
The representative at this location told me she couldn’t help me and to call the number on the back of the card. I said I didn’t have a card because the money was in CDs. BTW, branches deal with CDs.
So I went home and looked up Truist customer service and called. Customer service said that they couldn’t help and that I had to go to a branch because the branch handles CDs. I explained that I just returned from this branch and the branch couldn’t help me and to call. I did everything that I needed to do as far as paperwork and I should be approved and be able to get the documents without an issue. Well…she still can’t help me even though I’ve done what I need to do. Someone is supposed to call me back…
I explained that I wouldn’t bank with Truist because of the run-around I am getting in spite of me doing what I need to do—months ago. I am dealing with seven different banks in my role as executor and I’ve never been treated with such disregard. The gaslighting was upsetting as well— (“I submitted my documents along with Certificate of Appointment on xx/xx/xxxx in the presence of my brother at y location” “No you didn’t.” “I did because I handed all of my requested documents to the branch manager and representative. They said that legal had to review the documents and they would call when it was reviewed and cleared. My brother received a call.” “I don’t know what you want—If your lawyers need the statements, then they can call.” “No, the lawyers shouldn’t need to call because I’ve submitted all paperwork to add me as executor on the account. I’ve been asked to by my lawyer to do so and they say that I should be able to this by myself without their intervention.”
I don’t get why this branch treats patrons from a place of “No.” It’s not like I’m doing this for fun.
-
October 2023 by Ricky
Opened a checking account online but I wasn’t able to deposit a printed check (none of my other banks would do remote deposit either). So I went to this branch, I was expecting a tough experience because the last time I went to a Truist I went broad street and they were curt with me even though they resolved my issue.This time at Patterson I was acknowledged, while I was in line, and was informed by a teller, even though it seemed like he was open that it would be a minute as he was finishing something and the other teller was occupied with a customer.Let me just pause to say that this already exceeds 99% of any customer service anywhere. Normally employees will ignore you even if they are busy until they are ready to help you. The simple act of acknowledging your presence and that you’re a human standing in their establishment, makes the experience a million times better.After less than the full minute he asked me to wait for I was assisted. The associate/teller was pleasant, helpful, and most importantly, resolved everything very quickly for me.Thank you Truist. Your other locations could learn some from this branch. And whenever I need to go into a branch, I know which one I’ll be going to in the future.
-
November 2022 by Tristan O'Shea
the most poorly laid out parking/drive-thru/atm access in the city. it does not need to be so confusing!!!!
-
July 2022 by icutrauma1 RS6
Third location today I've been to that is listed with operating hours. I have now spent and wasted 45 minutes driving to three locations that are supposed to be near me and open. Lousy corporation. BTW, customers now have to pay for cashier's checks, it's no longer a privilege to bank with them.
-
November 2021 by Devin Kumar
They had a sign up that their lobby would be closed from 1:30-3:30 “for lunches.” An absolute embarrassment of a bank
-
April 2020 by Kelly Thornburg
Has taken MONTHS to get a mortgage loan offer and a call back. This is absolutely ridiculous. One lady said she had surgery and couldn’t remember details after that. How bizarre! The mortgage lady takes months to respond to you! Taking my business elsewhere.
-
February 2020 by Jan M1946
very helpful staff
-
September 2019 by David Williams
Nothing but problems. Not just this location but all the branch locations. I deposited my check into the atm and did not receive my normal $100.00 credit. When I called the bank I was informed that the atm malfunctioned which reversed my credit and left me with nothing. I used to like bb&t but for the last several months it seems I have had nothing but problems. I will only be returning to close my accounts and move them elsewhere.
-
August 2019 by Jennifer Ward
I've been going to this location for years and they have always been super helpful when I've had a question.
-
May 2019 by So Scott
This location is so out of date, the atm doesnt accept cash. The manager of this branch was only interested with pre approved offers and not interested at all on what was going on with my bank account. It was an error that they made and she couldnt fix it.
-
April 2018 by Forrest Wright
There's only one person that works here that knows what she's doing. One lady couldn't even figure out how to pull up my account with my debit card and id.
-
November 2017 by Megan Garrity
Wow, it never ceases to amaze me how long it takes to cash a check even when there's no one in line when I show up. Staff is polite, but man, why so slow?
-
November 2016 by James Farley
excellent
