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January 2024 by Cynthia Kerns
I delt with Best Bully Sticks for years and used to enjoy waking in with my dog to pick up my order since less than 2 miles from me. Now I have to pay shipping! Last time I placed an order I received an email saying 1 item would be shipped later. Several weeks past and I called and was told that all my order had shipped at the same time. I said "NO" and also sited the email. Customer Service Rep said "I looked at the order before I called you and you received everything". They lost this customer and I no longer recommend them to others! Please error on the side of caution doing business with them unless you have money to throw away!
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January 2024 by Edgardo Perez
Is good
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June 2023 by James Butler
Beware ordering from this company. They do not answer the phone. They do not respond to messages left. The do not adequately respond to emails. Their Facebook page appears to be spam and/or hacked.
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January 2023 by Jim Butler
Beware ordering from this company. They do not answer the phone. They do not respond to messages left. The do not adequately respond to emails. Their Facebook page appears to be spam and/or hacked.
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November 2022 by Sharon W.
I have been ordering from company for 2,5 years and only purchased the thick or jumbo 12" bully stick. It's an expensive product and willing to pay, until now. Last order for a pack of 12 over $100.00 was a cheap , thin stick my dog chewed in 15 minutes. Product actually broke apart. I complained to CS and was told to expect variations. WELL...THERE IS NO EXCEPTIONS TO THE COST AND I WANT WHAT I PAID FOR. Since I got no resolution I have moved to a different company. Too bad since I wanted to support a company in the US and also in RVA. When I talked to CS they were not even knowledgeable about their own difference in products. I had to explain to them the difference between thick, jumbo, etc.
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September 2022 by Dhai B.
Their return policy is bad. They state: Our return policy is to offer a full refund of the product price if you are unsatisfied for any reason; however, you, the customer, are responsible for returning the product in its original, sealed packaging, and for paying all shipping costs.this means that in order to return it you cab't open it. When I opened the package it smelled. I bought a BIG BAG. My pup enjoyed the stinky chicken feet for awhile. Then that smell got worse. Rancid chicken feet! GROSS. No recourse. Wasted that money. So the bottomline is their is no refund for an unsatisfied customer regardless of satisfaction! LAME
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June 2022 by Laureen Davis
My dogs thank you guys for their awesome treats! I keep forgetting that you guys are in the same town as us. Love keeping it local!
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June 2022 by Laureen Davis (Lauri)
My dogs thank you guys for their awesome treats! I keep forgetting that you guys are in the same town as us. Love keeping it local!
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December 2021 by Joe D.
I guess I should have checked the google reviews on Best Bully Sticks before I ordered my pet treats. I signed up for a subscription to receive the extra-large bully sticks for my dog. I have a big dog and the smaller sticks just do not last. At first, I got what I paid for, later, the bone being delivered was narrow and NOT what I was paying a premium for. I contacted customer service and spoke to a supervisor named Jennifer. At first, she was very helpful. She asked me to return the bully sticks that I purchased, she sent me a prepaid envelope and assured me that I would get a full refund. This all started on November 3 and it is now December 11th before I got my refund. I have been emailing Jennifer successfully and as time when on, she stopped responding to me and did not process my refund. I emailed them the tracking number for the bones that were returned to them and no response. I WAS ONLY ABLE TO GET MY REFUND BECAUSE I FILED A COMPLAINT WITH MY CREDIT CARD COMPANY. With the help of my credit card company, I was able to receive the refund within 24 hours. I have to warn you that this took place with a "supervisor". Not only was their website misleading, but the service I received from an upper staff member was also very unprofessional. There are a lot of good companies that you can get your pet treats from. I would recommend looking someplace else before you too also get taken advantage of. I have gone back to Pawstruck for my animal supplies. Beware with Best Bully Sticks! You get what you pay for......... Look at all the other reviews........ All the same
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November 2021 by Angela Minardi
Poor customer service. I’m unable to delete an item or use my points! They don’t call me back or text me back! Frustrating!
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February 2021 by Patrick Hicks
The only thing worse than the quality is their customer service.Mistakes happen. You just need to accept responsibility and make it right. When your products are defective, you can't say it's the retailer's fault.Do not trust your pet's health and wellness to a company that won't stand behind what it sells.
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January 2021 by Holly P.
My dogs have enjoyed subscription sticks from Best Bully Sticks for years. I order 12 inch standard size 100 sticks at a time. The last 2 deliveries were scrawny thin ribbons that my dogs could devour in just a short time. They couldn't be worth even half what I paid for them. I called many times before I got an answer and explained, sent photos next to takeout chopsticks for size reference. They finally agreed to send another bag. The replacements were correct standard size. A month later, I have another box of ribbons and another day spent trying to get them on the phone. So I cancelled my subscription. Evidently they can't manage quality control anymore and I'm sooo not happy.
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November 2020 by Lou Ann Ashcraft
Everything was going great as long as I kept ordering from them. I returned a order cause I had canceled my subscription several weeks before it was to be sent. Now I'm playing hell getting my refund. You call them and all you get it a busy signal. They won't answer there emails to find out why I'm not received my refund yet. I guessing I'm gonna contact the BBB & my bank to see what i can have done about this.
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October 2020 by E Parker
Poor customer service. Poor delivery. Better service and product at other online retailers, including Mickey's Pet Supplies and The Natural Dog Company. Will not use Best Bully Sticks again.
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August 2020 by Mayra Lemus
I like my work here,?
