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January 2023 by Jim Butler
Beware ordering from this company. They do not answer the phone. They do not respond to messages left. The do not adequately respond to emails. Their Facebook page appears to be spam and/or hacked.
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November 2022 by Sharon W.
I have been ordering from company for 2,5 years and only purchased the thick or jumbo 12" bully stick. It's an expensive product and willing to pay, until now. Last order for a pack of 12 over $100.00 was a cheap , thin stick my dog chewed in 15 minutes. Product actually broke apart. I complained to CS and was told to expect variations. WELL...THERE IS NO EXCEPTIONS TO THE COST AND I WANT WHAT I PAID FOR. Since I got no resolution I have moved to a different company. Too bad since I wanted to support a company in the US and also in RVA. When I talked to CS they were not even knowledgeable about their own difference in products. I had to explain to them the difference between thick, jumbo, etc.
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September 2022 by Dhai B.
Their return policy is bad. They state: Our return policy is to offer a full refund of the product price if you are unsatisfied for any reason; however, you, the customer, are responsible for returning the product in its original, sealed packaging, and for paying all shipping costs.this means that in order to return it you cab't open it. When I opened the package it smelled. I bought a BIG BAG. My pup enjoyed the stinky chicken feet for awhile. Then that smell got worse. Rancid chicken feet! GROSS. No recourse. Wasted that money. So the bottomline is their is no refund for an unsatisfied customer regardless of satisfaction! LAME
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June 2022 by Laureen Davis
My dogs thank you guys for their awesome treats! I keep forgetting that you guys are in the same town as us. Love keeping it local!
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December 2021 by Joe D.
I guess I should have checked the google reviews on Best Bully Sticks before I ordered my pet treats. I signed up for a subscription to receive the extra-large bully sticks for my dog. I have a big dog and the smaller sticks just do not last. At first, I got what I paid for, later, the bone being delivered was narrow and NOT what I was paying a premium for. I contacted customer service and spoke to a supervisor named Jennifer. At first, she was very helpful. She asked me to return the bully sticks that I purchased, she sent me a prepaid envelope and assured me that I would get a full refund. This all started on November 3 and it is now December 11th before I got my refund. I have been emailing Jennifer successfully and as time when on, she stopped responding to me and did not process my refund. I emailed them the tracking number for the bones that were returned to them and no response. I WAS ONLY ABLE TO GET MY REFUND BECAUSE I FILED A COMPLAINT WITH MY CREDIT CARD COMPANY. With the help of my credit card company, I was able to receive the refund within 24 hours. I have to warn you that this took place with a "supervisor". Not only was their website misleading, but the service I received from an upper staff member was also very unprofessional. There are a lot of good companies that you can get your pet treats from. I would recommend looking someplace else before you too also get taken advantage of. I have gone back to Pawstruck for my animal supplies. Beware with Best Bully Sticks! You get what you pay for......... Look at all the other reviews........ All the same
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November 2021 by Angela Minardi
Poor customer service. I’m unable to delete an item or use my points! They don’t call me back or text me back! Frustrating!
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February 2021 by Patrick Hicks
The only thing worse than the quality is their customer service.Mistakes happen. You just need to accept responsibility and make it right. When your products are defective, you can't say it's the retailer's fault.Do not trust your pet's health and wellness to a company that won't stand behind what it sells.
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January 2021 by Holly P.
My dogs have enjoyed subscription sticks from Best Bully Sticks for years. I order 12 inch standard size 100 sticks at a time. The last 2 deliveries were scrawny thin ribbons that my dogs could devour in just a short time. They couldn't be worth even half what I paid for them. I called many times before I got an answer and explained, sent photos next to takeout chopsticks for size reference. They finally agreed to send another bag. The replacements were correct standard size. A month later, I have another box of ribbons and another day spent trying to get them on the phone. So I cancelled my subscription. Evidently they can't manage quality control anymore and I'm sooo not happy.
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November 2020 by Lou Ann Ashcraft
Everything was going great as long as I kept ordering from them. I returned a order cause I had canceled my subscription several weeks before it was to be sent. Now I'm playing hell getting my refund. You call them and all you get it a busy signal. They won't answer there emails to find out why I'm not received my refund yet. I guessing I'm gonna contact the BBB & my bank to see what i can have done about this.
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October 2020 by E Parker
Poor customer service. Poor delivery. Better service and product at other online retailers, including Mickey's Pet Supplies and The Natural Dog Company. Will not use Best Bully Sticks again.
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August 2020 by Mayra Lemus
I like my work here,?
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May 2020 by Scarlett Barbee
We are happy customers and have been for almost 5 years. I understand that experiences and expectations are as unique as the people who describe them. That said, I have had only two issues and both were resolved...1. once I ordered chews that were supposed to be in 1lb bags. I received the correct # of bags, but 1/2lb bags. I contacted TBBS and got the remaining bags. 2.The second incident was bison ears. Had ordered these many times, but these were very different. They looked like cow ear pieces that had been dyed red, instead of the whole and pointy ears of previous orders, and nothing like the pic online. Worst of all, the dye would stain everything once our pups started to go to town on them. I left a product review, detailing my experience. Customer service rep responded and I received a full refund-I did not have to send anything back.I also had some minor incidents with a sale-priced item not being available within moments of receiving email notification. Customer service rep responded within hours and I received a link to a cart with the desired quantity of the sale item as well as an additional 15% off.Anytime I have contacted CS with a question, issue, comment, want, or need, I have gotten a response. We have 11 rescues...hubby had Ike and Tina when we met and now we are also Chuy, Cindi, Kurly, Larry, Moe, Blaize, Sox, Papi and Luci...TBBS goes a long way for us to be able to provide healthy chews for our pups...and with that many mouths to take care of, we heavily rely on TBBS sales and clearance chews. Additionally, they offer discounts for military, law-enforcement and first responders. Best-when something is already sale, or clearance priced, I still get my 15% discount. I usually buy enough for the free shipping and to qualify for 6 month interest-free payment with PayPal credit. If it is an epic sale, we usually stock up a lot. A few years ago, during the 12 days of Christmas sales, We bought enough to last for a year+Shipping is also always prompt and fast.Yes, I will count package content in the future, just to be sure. If anything is short, I don't need an option. A partial refund will be just fine. I would not expect them to incur additional expenses to just send 2 or 3 pieces. Important to me are where the items are sourced from. I don't want mystery chews and like the details provided on their product page.I have been to many other sites to compare prices. So far I have not found any better-priced sites.I am very happy that TBBS brought back Bully Bites. These are the odds and ends of varying thickness, lengths and density that are left over from making bully sticks. We just cannot afford to give each of our dogs a whole stick everyday. The bites have something for each one of our 9 to 90 pounders, that will satisfy their chewing cravings.Another top hit are the cow hooves. They were on sale at 50%off. These last for days and they all love them.Natural cow ears-I cut them with my circular saw. That way the drums go to our aggressive chewers and the others are able to deal with the thinner pieces. Our bully, Cindi, has mega esophagus. She can only eat very liquid foods or something very hard that only comes off in small bits so it doesn't get stuck and cause her to vomit...TBBS now also has a rewards program that basically gives you cash back in the form of $-off coupons. You can use these for yourself or gift them to a fellow pet lover.About the noxious odors of some items-yes, they are dried, but most are also raw...obviously, once pups are chewing on them, they re-hydrate and with that comes the smell. It is delicious to doggy noses. Not sure how bully sticks are made odor-free, but I am sure I would not want them for my dogs. The eyes, ears, nose, mouth all should be part of the experience for your pup. If you don't like the smell, let them enjoy their treat outside. Again, not taking away from anyone's experiences. These are ours and we will continue being customers for the foreseeable future.
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January 2020 by Thomas H.
Used to love this company, quality has gone way downhill. Ordered 12" bully sticks pack of 25. Received order and all 25 were undersized to between 10 and 10 1/2 inches in length. Called company they said they have not had any problems. Can't believe all 25 were an accident and this was an isolated incident. Have had thickness issues with them in past with monster sticks so I thought just a basic 25 12" pack would pose no problems. They monitor their reviews on their site and won"t post the bad reviews which explains why the reviews on their site are really good. I will no longer purchase from Best Bully Sticks.
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October 2019 by Dasher Brantley
My husband works there
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September 2019 by Steven Gall
I receive my order from Best Bully Sticks, and they were mostly the size of a pencil. Emailed them and they asked for me to take pictures of the sticks with an object, so I did use a pencil. They then wanted me to take pictures of how many of the 50 were this size versus others. Then on & on instead of just taking care of a customer. VERY BAD SERVICE VERY BAD NOT QUALITY AS ADVERTISED ON THERE WEBSITE. BEWARE!
