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March 2024 by alfred green
Kevin was rude!!!! He hung up on me. Horrible service. don’t come here.
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March 2024 by Jeremy Copeland
Was quoted 4 tires for the price of 3 online but was not given the quoted price because I was told “ had to apply for and get approved for credit”. Said nothing of the sort on my quote or anywhere online. This of course was learned after my tires were replaced. There are better deals out there and I would have gone there. Don’t trust this place or rely on their quotes! I feel Scammed! Oh and they didn’t inspect my breaks either.
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March 2024 by Deborah Samsky
Took my 2004 vehicle in for inspection on 1-27-24, after getting new tires, front end alignment, & a radiator replaced earlier in the month. After waiting 2 hours, manager came back saying it failed! Points of failure did not even coincide with regulations of VA State Inspections!!! My advice is, if you have an older model vehicle, find a shop that has been in existence for a good while, or you'll be extremely disappointed, as I was!!!
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December 2023 by Essence Noel
Ben was the best thing to happen to this shop. Since he left the shop is terrible. I went for an alignment they stated that they could not align the car due to a bend in the tire rod. I made an appointment to come get all issue fixed, because I did not have the time that day. I told them that for insurance reasons I needed pictures of the damage. They appeared to not understand what I was saying to them by the puzzled looks on their faces. They then take the car under 20 minutes they call back stating they do not see the damage they stated I had and the car actually had no issue. So, basically they tried to scam me out of $300. If I never stated I needed pictures I firmly believe they would have “fixed” the issue that was not there. I’ve been a customer for 6+ years and they have definitely lost me as a customer! Poor communication and customer service, especially the front desk man.
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November 2023 by Jennifer Coleman
Great customer service and professional.Repairs are reliable.
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November 2023 by Ashley Cartagena
100% recommend! Nestor was very helpful and professional. Fast service great prices!
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October 2023 by Ada Sanchez
The staff was pleasant. Explain Service well the pricing was reasonable finish work in a timely manner.
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October 2023 by Tanaya Russell
I came in 30 minutes before they closed and the man LOOKED at me and proceeded to turn the lights off and locked the door. Once he did that, I called the store phone and guess what? NO ANSWER. I promise you this place will NEVER get a penny from me. Y’all need to do better or hire people that actually want to work!!
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October 2023 by Troy Dubya
Always an outstanding experience here. My wife and I have been using them for 10 years. Honest, reliable, comparable prices.My last trip there they disposed of my bad tire (after showing it to me) because it was shredded on the inside, my fault because I drove on it flat. Put the spare on and didn't charge me anything, I didn't have a new tire put on by them at that time because they didn't have the tire in stock and I wanted it installed that day.
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October 2023 by Isaiah Nieland
These guys helped me in a bad situation. My motorcycle battery died. They walked with me to my motorcycle at the amtrak station and jumped started my battery. These guys are rock stars. Thank you!
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September 2023 by Marcus Stanley
There’s so much to say but I’ll keep it brief. After being a long time customer of this company, they falsely diagnosed one of my vehicles saying that it needed a new transmission when the reality was that there was a minor mechanical issue. The owner (Sayid) apologized and they did the work for free. Fast forward to today, a simple state inspection was performed and they claimed there was an exhaust manifold needing to be replaced. 2300 dollar quote for the work. This was found to be untrue. There unfortunately is no accountability for the lead technicians at Big O tires. They continue to mislead customers as they service vehicles knowing that many customers cannot refute what they are recommending. I cannot recommend them ever again to anyone. Avoid at all measures.
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July 2023 by Chris Leehey
FRIENDLY service. What a GREAT waiting room, w/a large TV, coffee and water, large room and comfortable chairs. I went in for an alignment and was out in less than an hour. VERY HAPPY experience
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July 2023 by Diane O.
well, I said I wouldn't go back but I did. my appointment was for 7:30 am for an inspection and oil change. no one opened the door until 7:45am. Then they didn't come get my car until 8:05 am. The desk guy wasn't friendly. i am still waiting on my car.... a 7:30 am appt should start on time and this should have been an in and out trip.
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June 2023 by Theresa F.
I have used Big O Tires a few times and they never disappoint. I recently went to the store on Broad Street in Richmond and the service was great. Kevin, the manager was helpful and so kind. I needed a new battery and had called the dealer and a few other places as it was a Saturday morning. Nobody could guarantee doing it that day and were quoting me around $400. Kevin was able to do it within a hour and only charged $200. He also let me know that they have $20 oil changes on Wednesdays and Sundays. So nice to find someone helpful and kind, and easy on the pocketbook. I brought my computer in so the time would not be wasted and while I could not finish that much in only an hour the time was productive and they even let me set up in their office. I would give Kevin and Big O ten stars if I could! Thank you!
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June 2023 by Ashley Blankenship
Had to get some tires for my car, made an appointment that morning and got there about 20 minutes before my appointment, the general manager was there and he was very friendly, knowledgeable and honest. My mom also brought her van in the same day for tires and we were informed that some of the bolts for her driver side front tire were broken, instead of just telling us, he had us walk back there and see that they were. Very trustworthy business. Definitely will return.
