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January 2024 by Tim Graves
Had a great experience with Garland. I called in, priced 4 tires, showed up 2 hours later and got them installed in about an hour.
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November 2023 by N12TF
Fast and easy to deal with. Nice people fair prices.
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March 2023 by Kirk Roberts
Had a flat on our minivan—nail in the tire. We arrived at the busiest time of the day, but they patched it for a very reasonable price, no pressure to get us to buy stuff we didn’t need, and everyone was friendly.
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January 2023 by kara glasgow
The worst service ever! Rude, incompetent and arrogant. They don’t treat women with respect. The didn’t fix my car properly, they made it worse and had to take it to another shop. After the 2nd shop fixed the things he didn't because they didn’t know how..he then refused to own any wrong doing and yelled at me.
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January 2023 by john lowden
Garland and crew are pro’s! If you go anywhere else for tire alignment and general services then I can’t help your poor soul! These guys get it!
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January 2023 by Jennifer Gruber
As a woman, I feel it is such a gift to find a Mechanic shop that is honest, professional, and capable. Bill Crumpton Tire & Auto fulfills all those categories. We have taken all of our cars to Crumpton, and they have kept our cars (which are honestly quite old) running well. We have taken a Nissan SUV, a foreign sedan, and our Nissan family van to Crumpton, and they have provided all sorts of needed repairs including working on an engine mount, brake lines, front end suspension, and fixing a broken starter. They also perform Virginia State Inspections in a timely, honest fashion. We have also purchased new tires from Crumpton. Not only do they always do excellent work, they do so at a VERY fair price. Crumpton Tire is an excellent business; I recommend them to my family and friends.
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December 2022 by Anisha Gupta
I brought my vehicle in for an alignment, a standard maintenance issue. The tech called to let me know they adjusted the steering in addition to conducting the alignment when notifying me it was ready for pick up. I noticed it was driving funny (alignment issue seemed to be worse than prior to bringing it in) and brought it back in the next morning. I anticipated they over adjusted the steering.I waited for a little over an hour for the same tech to come tell me that they will need more time with it (they weren't entirely sure of the issue) and for me to bring it back in. I notified them that I was in Richmond temporarily so I am concerned that I'm about to drive a considerable distance with poor alignment and I don't have plans to be back. They reassured me the alignment is correct.I get back home, took the car to a mechanic and they had to fix what this place did. Complete waste of money as I now had to pay for 2 alignments and wasted hours of time. Do not recommend this place.
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August 2022 by Valerie Jones
I arrived in Richmond yesterday with a slow leak in my tire. Mechanic aired it up for me prior to them closing. I was advised to return next day when company was opened which was no problem as my hotel was right across the street. Went out this morning to total flat tire. Long story short, I was able to get the car to the shop. They pulled out a long nail and repaired my tire. Much thanks to Garland, Nicholas, and the team. Great work for reasonable price
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August 2022 by David Gentry
If you are looking for an honest, trustworthy, and fair priced automotive repair establishment, look no further. I couldn’t ask for more. They handle all 3 of my cars.
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July 2022 by March Helms
Great shop. Good people here that care about your car and you. Highly recommend!
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June 2022 by Ixchael Bashore
My tire got a nail while driving down broad and they were the only ones in the area who made the time to see me while I was working. I did have to leave my car for a few hours but they were very kind and understanding and they had it fixed by the end of my shift.
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March 2022 by Collin Hubbard
Had a nail in the tire of our Toyota Tundra. They fixed and patched it within ten minutes after we arrived. Five star service.
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January 2022 by Gregory A.
Great shop, quick, responsive and do quality work. Don't try to upsell you or recommend services you don't need. Affordable. Take both my cars there for oil change, tires, rotations, brakes and regular maintenance.
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January 2022 by Julie Selb
We were on our way to Florida and had a nail puncture our tire. They were the only ones that took time to help us; having us back on the road in less than 30 minutes! What a relief and they were so nice!
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October 2021 by Tanika Hood
Completed my inspection within 3hours and the service was excellent. I would definitely recommend.
