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January 2024 by Alice Johnson
I broke down right in front of this shop! Talk about devine intervention, this guy is my mechanic for life!
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December 2023 by Rudy B.
My car buyer took it for pre-purchase inspection. the mechanic said the car had been in an accident. It was based on a missing vin mark on the panels. He said all the doors have been replaced :) Hi Dude, Honda stopped putting Vin marks on the panels. Honda did that on the Older cars. You really have no clue about cars. Also, not every service shows on Carfax reports, so don't get confused He is a very rude guy too. Stay away from this place.
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December 2023 by Jeffrey W.
I was introduced to the folks here by my daughter while she was in college. They took exceptional care of her & didn't do repairs that weren't needed. We are still with them today! (8 years running)
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November 2023 by Josh Price Golf
The owner is very honest! If you want good service at a fair price go to Libbie BP. He always takes care of his customers.
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August 2023 by Laura D.
I am a mom who was visiting VA from RI with my daughter for a softball tournament. My car broke down and I needed it fixed fast, as we had to travel to meet my husband and son in NY for a baseball tournament. Travis at BP Service Station was incredible! He went above and beyond to help me get my car fixed quickly. He assisted in helping me get a car rental (not even from BP) and made it a point to look at my car as soon as he got it in case he needed to order parts to be able to work on it the next day. The service was fantasic and the southern hospitality was outstanding. I am so grateful for his kindness. The stressful situation of breaking down out of state was made easy with the help from this service station. I am truly grateful. Thanks again Travis!
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February 2023 by David Ingram
Great service with a great smile. I feel like I'm dealing with family. The owner, Travis, is the man. He's professional and thorough. If he can't do it, he makes really thought out alternatives and other shops that have the same standards, without hesitation. They will not only perform the service, they explain it to you in simple terms. I would recommend "Libbie BP" to my family and friends on any given day.
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June 2022 by Codi Pelser
This is a great place! Travis was really nice. I thought something was wrong with my air conditioning when all I had to do was just push the button on ???. He let me know he's not a crook and he's not charging me for that. I will use them in the future. Thanks Travis!
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February 2022 by Zach S.
SCAM SCAM SCAM SCAMSo my this a review for my father who barely speaks English. He brought his vehicle in to get services for a check engine light and was told that it needed a carbon cleaning. They gave him lies about cleaning it with some type of cleaning agent that you have to put in the gas tank. The check engine light is still on and they told him "give it some time it will clean it and it will go away" it still didn't go away and they scammed him for nearly 200 dollars. Avoid this place they are scammers they will take advantage of you if you don't know what is going on.
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November 2021 by Heather Ellis
Best. Mechanic. In. Richmond.I was almost in tears when I walked in and left with a smile from ear to ear (and that’s not easy to do when it comes to car repairs!) Friendly and professional staff, extremely knowledgeable and the most reasonable prices by far in Richmond. I made the mistake once and used someone closer to my house - I’ll never make that mistake again! I cannot say thank you enough!
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November 2021 by Abigail Mitchell
Got my inspection here and it was quick and easy. Received a call from Travis letting me know what tests he was going to perform and when it was ready. Had to bring it in a separate time and they immediately stopped to help/fix what was going on. This place is great!
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September 2021 by Isabel Baldwin
Best mechanic in town. I originally took my car to another place in Richmond because the battery was periodically dying. They quoted me for a new gasket cover, alternator, and battery at approximately $1900. Got a recommendation from a friend to reach out to Travis and doing so he told me max I should be paying was around $1200 for worse case scenario given the info provided. Picked my car up immediately and took it to him. Fast forward a few deep dives into the issue, he found that my problem was a brake light staying on and not my gasket cover, alternator or battery. Fixed the problem for under $200 and my car has been perfect since. Needless to say, I'll be going to him from now on
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May 2021 by Heather V Dunning
Travis is one of The Most Honest, efficient, intuitive, and hard working mechanics I have ever met. I love his willingness to give us all of the info and break down what are the most Important things to fix now and what can maybe wait til later. In all honesty, I don’t write a lot of reviews, but this one is near and dear to my heart.We and many of our trusting friends have felt grateful to experience his services over the last 10 years.We are blessed now to call him a friend. Travis not only fixes our cars he has been Fantastic at guiding us on what cars to purchase & which to avoid. His candor, kindness and sincerity is bar none.BEST mechanic crew in Richmond, Va -hands down!
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May 2021 by Bon Vivant B.
I am afraid to list my exact car issue, as they have my personal info. I'll just say I brought my car in to fix a tire, and after driving off the lot, there was a loud noice and even bigger problems related to the undercarriage of the car, right where the tire was. I brought it back, and instead of them fixing the problem, they refused responsibility, said it was unrelated to their service and tried to charge me again. Unrelated, but mid-COVID they didn't wear masks, customers freely streamed in not wearing masks, and the owner is a Qanon follower who rants and raves about how the government trying to control us, which is truly inappropriate. If you like to vote with your dollar, I'd wait until this guy is hopefully deprogrammed by a loved one.
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March 2021 by Richmond Mom
Don’t trust your car to this place!!! RUN!!!!Took my car into get the oil change and inspected... Travis ( the only mechanic apparently) Over-torque the oil pan bolt!! It took the next mechanic a bit of time to loosen... this brings me to the rest of the story...Travis, spoke to me with a scowl on his face. I feel like he hates his job ( even though I was told he’s the owner) seems like he’s burned out!He failed my inspection by the slightest of infraction. When I spoke to the state police, he confirmed so and said it’s Travis prerogative though he stated it’s bad for business and reputation.There’s so much more to this! Travis and his BP should be avoided! Do not leave your car here if you need to trust the mechanic- RUN!!
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November 2020 by ivan alzuro
Don’t trust your car to this place!!! RUN!!!!Took my car into get the oil change and inspected... Travis ( the only mechanic apparently) Over-torque the oil pan bolt!! It took the next mechanic a bit of time to loosen... this brings me to the rest of the story...Travis, spoke to me with a scowl on his face. I feel like he hates his job ( even though I was told he’s the owner) seems like he’s burned out!He failed my inspection by the slightest of infraction. When I spoke to the state police, he confirmed so and said it’s Travis prerogative though he stated it’s bad for business and reputation.There’s so much more to this! Travis and his BP should be avoided! Do not leave your car here if you need to trust the mechanic- RUN!!