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March 2024 by Moe Chaudhry
If I could give a lower rating I would. Store closes at 2pm but they closed at 11am during my pick up time. Disgusting service. Don’t bother coming here.Edit: Then this dude had the audacity to charge me the next day for a truck he didn't let me even pick up???
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July 2022 by Thomas P.
Rented truck with confirmation a week in advance. No truck available at time to rent. Had to go to Uhaul and rent at a much same day rate. Budget is terrible and would not help in anyway. Highly recommend staying away from renting anything from them. Awful way to run a business.
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June 2022 by Daniel O'Connell
I am genuinely surprised to see this place with a less than 4/5 overall rating. The location is a bit hard to find because the Budget sign isn't on the building and it just looks like a gas station, but I have never had such good customer service from a rental company. Everyone was very nice and knowledgeable. We were even given a discount after realizing we booked too small of a moving truck. They upgraded us two sizes and didn't charge us for the upgrade. I highly recommend these guys.
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September 2021 by Jerry Howard Jr
I didn't make it there
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January 2021 by roger bunn
Cannot believe how terrible this business is run.... Basically screwed me over, arriving there the day of the big cross country move, and didn't have a vehicle that we booked. Wish I could give negative stars
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October 2020 by David Ballard
Great place to get moving equipment. Recently hauled a vintage Ford Pickup to Colorado using a Bugert 16' box truck and a two axle Budget auto hauler. Top notch equipment and service from reservation to return.
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July 2020 by Jacob Taylor
Horrible! Waited over thirty minutes after pickup time, passenger mirror was broken, and duck tape holding truck together. There was some sort of circuit shortage for the gears and could not get truck to start for thirty minutes half way between move. Budget said to call roadside assistance and did not offer any compensation. Finally got truck to start when I put it in neutral. No discount or refund for a horrible experience. Lost a vacation day from work and still have half my items to move.
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February 2020 by Carol Blessing
So far so good they were cheaper than U-Haul
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February 2020 by Scott Moors
Go out of your way to RENT HERE. The ownership/purveyors were great. Gave me some great advice for my trip, full of smiles and hospitality. Very blessed to have chosen this location for my rental truck needs.
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September 2019 by Rebecca M.
Friendly enough staff. The truck drove fine. WARNING: Get a full listing of your charges BEFORE leaving with the truck. We were charged an extra $65 in surprise charges. So please get a detail of all of the charges they will bill you for before you leave. If you waive the insurance (b/c you have your own), you get charged. If you have an extra driver, you get charged. Had I known, I would have just listed the one person who actually drove and left myself off (I was on b/c I made the reservation).
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May 2019 by Ben Jewett
Owners were friendly and straightforward. They didn't push hard too hard for the upsells (which is why I'm leaving this positive feedback). Truck provided was clean, full of gas and ready to go. Owners did their part.
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May 2019 by Stone Weaver
Fantastic customer service. Really wish I'd caught the name of the gentleman I spoke with.
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May 2019 by Roger Walker
Excellent service
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March 2019 by Nick Nabors
The guy who was talking in phone was very rude and disrespectful. Will never call them again. It was my first and last call to Budget Rental Truck. I called them at 4:45 PM, 20th March 2019.
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December 2018 by Gretchen S.
Worst customer service, rude and not helpful. Rented a Budget truck in Colorado and had a terrible trip. Huge pieces of metal fell off the bottom of the truck and was dragging on the interstate. We had to call emergency roadside twice and waited for over two hours each time. The seat was broken. Maintenance was not done as scheduled.