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November 2023 by Wb Wick
This guy is great, super helpful polite and Friendly !
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September 2022 by Jeannie Covelli
Rented a truck at Willow lawn in Richmond Virginia and getting billed for a reservation that was made in Virginia Beach which I'm like 3 hours from Virginia Beach at the time why would I go that far but they took the money off my mother's card and her card was never used the reservation within her name we never went to go get the truck there but they still took the money out of her account and now I cannot get it back do not rent from budget
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April 2022 by Jeannie Fabrizio
Rented a truck at Willow lawn in Richmond Virginia and getting billed for a reservation that was made in Virginia Beach which I'm like 3 hours from Virginia Beach at the time why would I go that far but they took the money off my mother's card and her card was never used the reservation within her name we never went to go get the truck there but they still took the money out of her account and now I cannot get it back do not rent from budget
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February 2020 by Holly G
Charlie was not even there when I arrived to pick up a rental truck. He also LIED and said he contacted me both by email and phone, insisting he also left me a voicemail. When confronted with the fact that he lied and I asked what email and phone number he contacted me at, he said he didn't have time or care to prove it to me. He then hung up in my face. Budget has NO guarantee of their reservations and will not reimburse you for any type of inconvenience. Don't do business with this company and definitely not with this man in specific. Absolutely unacceptable.
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February 2020 by David Mooney
Take photos of the fuel gauge and the cleanliness of the vehicle. I return the vehicle on a weekend and left the keys in the dropbox. On Monday, the employees lied and said in the truck fuel gauge was not on full, but I was able to provide photos and was refunded my money.
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June 2018 by Joshua Moran
My wife and I received excellent, professional service here. The gentleman who owned this agency was incredibly organized, funny, and helped tremendously with giving us a tour of the truck. This is certainly the best truck rental facility in RVA.
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July 2017 by John Biggs
Reserved a truck online. Was called 20 minutes before we were supposed to pick it up and were told they didn't have our truck. The Budget representative told us that their website routinely takes reservations even if the location does not have the vehicle available. We were offered a different truck at a location 20 mins out of our way and it did't have a ramp like we requested. His exact words were "It is what it is, do you want the truck or not?" With our moving help waiting on us we had little choice but to accept. The truck we were given was absolutely filthy. There were two bags of rotting garbage in the cargo area along with other trash, rusty razor knife blades, broken glass and nails scattered across the floor. All of which I documented with pictures. The truck was in awful condition and truly looked like it had been abandoned years ago. Budget lied to us and manipulated the situation to where we had little other choice but to accept being treated so poorly. They are not reputable and I encourage you to avoid this company if at all possible. Moving is not easy and you don't need a rental company making it even more so. I only wish I could give them zero stars. Because that is what they deserve.
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April 2016 by SAVANNAH CRONIN
We would never consider using any other place when we needed to rent a truck. Have known Charlie for years. I know I will always receive courteous and professional assistance.
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October 2015 by Warum C
So impressed with this location! The individual running the business was incredibly helpful and great to work with. I have never had such a good experience as I did with this Budget! It was amazing, and inexpensive and a great experience.
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June 2015 by Sara Watkins
I didn't actually end up renting the truck from here but would just like to say when I called in a panic on a Sunday at noon to request a truck rental for that day ASAP, Kia was super helpful and very friendly to speak with. As I was making rental arrangements with her my husband realized we could get everything in our car, but after trying to make advanced reservations with several different truck companies through their websites and corporate numbers last week, it was refreshing to speak with someone who was actually helpful and friendly.
