-
April 2024 by BuG Procter
Download the rewards app. It's totally worth it. I saved 50 bucks
-
April 2024 by stephen
Ordered through Uber Eats. My order came incomplete, in a sealed bag. The first manager was helpful, apologized and offered a remake on the next order. Then the GM, Faisal, got involved and took no responsibility and said to contact Uber Eats. He offered no accommodation.
-
April 2024 by K J
It's absolutely ridiculous the lack of customer service at this location. Last time I came I waited over 15 mins to PICK UP my order at the front. 2 doordash drivers were also waiting. I accidentally ordered to this location as I've had 2 previous encounters here with the same issues. One of the doordash drivers canceled his pick up. If I waited 15 mins with no help, I can't imagine how long he had been waiting. The icing on the cake was one of the employees actually came around to the pick up area, looked at us, made himself a drink, then went back to the back!?!??! Won't be back here. Vcc and Shortpump area never have a wait to pick your order up. Always someone there to greet you and treat you like a customer.
-
April 2024 by Colin Zhang (Chillybeans)
Very poor service. I ordered wings for a party online and the person called me to confirm I meant to order the item. After I arrived, they told me the order has been canceled after driving 30 minutes. Received a call for this issue and was just told to "call corporate". No sense of helping a customer out, all there was were excuses.
-
April 2024 by Brandon Hickam
Sat for 15 minutes, no service, waitress took a table sat way after us almost immediately. We left, restaurant wasn't busy at all, no excuse.
-
March 2024 by Josephine Roman
Waited for my appetizer ordered it before my food and it was cold when it came out. I had to flag down another waitress because I could not locate mine. I wanted a triple bacon burger however at 11:30 they had no bacon even tho they closed at 2am. Im currently waiting on both appetizers and my meal. I’ve been waiting about 45 mi and it’s not even a lot of people in here waiting for service.Would not recommend I plan to speak with manager and hope that he will at least give us a credit for the inconvenience I did not feel welcome and it was my first time. If not I will not support bww first experience horrible!
-
March 2024 by Standish Alexander
Tried to order from Uber Eats twice tonight. Both times the order was canceled without explanation. I tried to call the location and the phone is disconnected and not working. Beyond lame get a grip.
-
March 2024 by Chris Carey
Love me some B-Dubs. Service was a little slow, but they were busy
-
March 2024 by Jocelyn Licea pineda
Our drinks which were water and iced tea took almost 15 minutes if not more to arrive. Our food took an hour to come out while the restaurant was pretty empty. When it finally came out our wings were cold . It was hard to get a hold of our server while once again the restaurant was not busy at all. It was unfair to pay full price for a very unpleasant experience. Manager wasn’t willing to compensate anything for the terrible service his restaurant offers.
-
March 2024 by T G
We waited for 15 minutes as we saw other tables sat and served drinks. I had to go get the host to get anyone to take our order. Not a single person apologized.
-
March 2024 by Bobby Chapman
Wings were to hard, like they had been sitting to long.
-
March 2024 by Tayvon Harvey
Gabbie is the MAIN reason I come to Bdubs. She is amazing! My order is always accurate, and she is prepared with our drinks once I get there. I wish I could double the stars I give her!
-
March 2024 by Felisha Gable
Arrived at 11:03 pm and the doors were locked and they weren't unlocking them. It says online and the door saya it closes at 12 am. Thats a whole hour they closed early. I went through the patio side and stood at that door knocking until someone had to acknowledge me. I was then told he thought the kitchen was closed, he asked the manager and he said it was closed. How can they just close an hour early just bc??? I wasn't the only one trying to order food too. There was another car with people that said they called ahead and they said they'd be open and they showed up to locked doors. This is absolutely ridiculous!
-
March 2024 by Lanney Oates
Everything is AOK, employees friendly helpful & politeParking: Huge parking lot
-
February 2024 by Charles Holmes
Nothing like placing a to go order over the phone only to arrive 25 minutes later and have to stand there 20 minutes while everyone that works there walks right by you and didn't bother helping you. They basically looked at me and just kept walking by so I left. They better not contact me wondering where I am and if I'm coming to get my order.
