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December 2023 by Cash Rucker
These guys are great! Fair and reasonable and excellent work! Would definitely use them again. Thanks Andrew for your fine work and assistance.
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November 2023 by Nothing To See Here
My Tesla looks so good. It did take a long time but I do understand the issue with Tesla parts and the amount of time it takes for major repairs. Thank you so much.
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September 2023 by Rick Johnston
We do not recommend Burleigh’s Autobody on Northside Avenue in Richmond, VA. Our car was supposed to be “in the shop” for two weeks. Instead, we were without our vehicle for 99 days! They did not do a thorough inspection initially to determine what needed to be repaired or what parts were needed. This should have been done and all parts ordered. Instead, we waited 2 months for a single part. A part without which the car was not safe to drive so we could not even pick it up. They would not release the car. Next, the shop does NOT communicate with customers. Several times we called them and were not able to speak to the appropriate person, nor did they bother to return our calls. Communication was not accurate when it did occur. The single part we were waiting for was due in by a certain date. We called to check on it. It was in a day early but rather than having time set aside to repair our car, we were told it would take another week for the service tech to “get to it”. After that week went by, we called again expecting to pick up the car. No, when the tech went to reassemble the car, he realized he needed additional parts! They would be in in a day or two. Now, the car is reassembled but we can’t pick it up because it has to go to the dealership for calibration. First time this was even mentioned! Another day without our car. Next excuse, they planned to clean the car but the detailer went home early so it would be another day! The only reason we got the car was because one of us drove it off the lot while the other went in to pay the bill. After all of that, with us having an appointed time to pick up the car, they did not want to release it because they wanted more money from the insurance company! Our insurer is a very reputable company and besides, the car was no longer on their lot! Worst experience ever. Do not use this body shop.
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July 2023 by Rachael Lee
Fantastic experience! Greg was very kind, knowledgeable and easy to work with. The repair was perfect, it’s like it never even happened! The work was completed faster than their estimate, and even though they had to give me a quote via email (I live 2.5 hours away) it was almost dead on with only a small change in price due to a part going up in cost from my quote months ago. They also fully charged my vehicle before giving it back to me which I did not expect. I’m thrilled with the experience and will recommend to everyone!Services: Painting
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July 2023 by Niraj Patel
I recently had a fender bender on my NEW Tesla Y and used Burleighs auto body all I have to say is some of the most professional HONEST people in the industry cannot thank them enough for the quality of their work but more importantly their genuine customer service. Brad Hooper was the Auto Body Specialist ask for him he's phenomenal and just a great guy. Thank you again for your help, Burleighs!!
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April 2023 by Jary Varghese
When a horrific accident occurs, your entire life can be uprooted. While vehicles are only materialistic, they have profound impact on our day to day activities. Luke, Jacob, Wendy and the entire team, at Burleigh’s, did a phenomenal job of righting the damages to my vehicle. I am forever thankful for the level of professionalism. Please go see these folks for any and all auto body work.
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March 2023 by Jack Ridilla
I am shocked by these reviews. Our car has been at Burleighs for 2+ months. We have had to call everyday to make sure that work was being done. Wendy is very nice but ought to be replaced by an answering machine. She has been completely unable to offer any information regarding the progress of the car. They are completely unable to contact the insurance company without assistance, and when they did they sent the wrong supplement. This experience has certainly taken several years off of my life. If I could give less than one star I would.Service: Body & Trim
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March 2023 by Hanna Sanchez
My Mercedes look new again I'm so happy ?
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March 2023 by Julie Choi
Can’t speak highly enough about the staff here. Our Tesla got damaged in a hit and run 4 hours from home. We were on our way to NC to watch our son play baseball. Car was drivable but charging portal damaged. When we called to make an appointment they were overbooked for months but still took the time to look at our car, within 20 minutes found a quick fix to be able for us to charge Tesla so we can continue on our journey, see our sons game, and get back home to have car repaired there. They did all this pro bono and with a smile. If I lived in Richmond this would be my only auto body shop Id ever patronize.
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February 2023 by P Fisher
FAST body work on our Tesla. They worked with me on drop off and pick up. Rear bumper and sensor replacement from a parking lot bump - we live 2 1/2 hours away. They ordered the parts and called us once they all had parts on hand.When we picked up the car, it was fully charged, and the interior was cleaner, and fresher, than when I dropped it off. They vacuumed UNDER the aftermarket floor mats. Wow.I figured the exterior would get washed, but the interior detailing was a step above what I expected. Will use them again if needed.
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January 2023 by Richard Walton
Great company, had some scratches and some dent repair. They scheduled me for the dent repair but took care of buffing or touching up all the scratches for free. A quick 20 min and they were done and couldn’t have been nicer. Will definitely go back here for any body shops needs in the futureService: Body & Trim
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December 2022 by Colby Graves
I had some rock damage on my Camaro I wanted to get sorted before I put PPF on it. I just picked it up today and the finished product is excellent. The color is perfect and my expectations were exceeded. I would highly recommend their services if you need some pro body work done. Thank you Burleighs!Service: Body & Trim
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July 2022 by Flo Flournoy
Excellent paint work 100 percent recommendedService: Body & Trim
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April 2022 by Dan Baum
I had an excellent experience working with Sam and Burleigh's repairing a Model 3 Tesla that unluckily got hit by hail, then a tree branch, not to mention some road rash on the rims. These guys are Tesla experts and they do everything to spec. They are honest about the pricing as well as timing and realistic dates when they can get parts. Because I had to turn in this car at the end of the lease, and live far away, they went above and beyond and photographed it per Tesla's requirements and actually dropped it at the Tesla dealer for me. By far the best body shop I've ever experienced.Services: Tires
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April 2022 by Jonathan
After driving from Savannah, we got into Richmond at 4 PM with a piece of the front bumper dragging on the ground. Even though they were closing at 5, they told me to bring it in. Within 10 minutes of arriving, they fixed the problem and we were on our way!
