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November 2023 by Maximillian Haughey
Kevin did a phenomenal job with our experience at Caliber. Profoundly impressed with the customer service aspect of this establishment along with the camaraderie of the staff at the front. Thank you for a speedy reliable service. Will be back here for any possible future occurrences for the best service in Richmond
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November 2023 by Ed McAllister
Took my Mustang to Caliper for a fender bender. Danielle, the service advisor, informed me at every step what they were doing to the car. They did an excellent job. They gave me a promised date, and the car was actually ready BEFORE the promised date. They did an awesome job.
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November 2023 by Tarsha J.
Even during a stressful situation, Caliber was an excellent choice to repair my car after my accident. Anyone that has seen my car prior to repair is always so amazed at the quality and they always say you can never tell there was ever any damage. It is a great feeling. Customer service was great as well. Everything was explained upfront and I never felt left out of the loop. My estimated repair window was 2 weeks and it was repaired almost to the day. All around great experience.Services: Painting
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November 2023 by Al W.
Great Experience, My service advisor Kevin and the ladies in the front office were a pleasure to deal with. They kept me informed and made sure I was happy with everything after my vehicle repair. I would definitely recommend them for any body and paint work.Service: Body & Trim
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November 2023 by Kenneth Stith
I was very pleased with the work from the team of Caliber Collision. The professionalism from the phone call and in person was with impeccable courtesy. I will share my experience with family and friends. Keep up the excellent service.
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November 2023 by Caleb Poppell
All I can say is WOW! From my first interaction to delivery, my experience was perfect! Kevin kept me informed through every step and really went above and beyond for me. I will for sure bring my vehicle here next time I’m in an accident!
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October 2023 by Mike Miller
Someone tried to steal my car. They broke a window and did damage to the interior. Caliber (Eubanks Road) repaired everything as new. Parts were difficult to obtain. Christine and Danielle kept me informed and delivered the vehicle a day earlier than promised. Everyone at Caliber were kind and fully committed to excellent customer service. My car was returned cleaner than when I dropped it off. I was totally pleased with Caliber’s serviceService: Body & Trim
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September 2023 by mamabear mamabear
I was so stressed about my vehicle's repair but Dave and Christine took all my stress away! Dave and Christine treated me like a friend versus a customer I was continuously keep up-to-date on my vehicle's progress by Dave. Christine was always cheerful and helpful WHENEVER I called with questions. Dave was ALWAYS available when I had questions or need advice in regards to my vehicle. It was noway anyone would have believed my vehicle was in shambles prior to this restoration. The job done on my vehicle was SUPERIOR? 10 OUT OF 10 I WOULD HIGHLY RECOMMEND ⭐️⭐️⭐️⭐️⭐️
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September 2023 by Sonya P.
I had minor damage to my vehicle, and they couldn't even repair that correctly. I had to take my car back multiple times. The repair work was crappy! As a matter of fact, my vehicle looks worse (vehicle, not even 3 months old)! Would never recommend or use this company again! Wish I would have pushed my insurance company to let me take my vehicle to the best..Dayz Auto Body! I will never let my insurance company bully me again! I'm still kicking myself!
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September 2023 by L TYLER
I had my vehicle serviced here and from day one we were told so many lies on the progress of the work. For over 3 weeks my car was at the dealership for additional repairs when it was still actually at the collision center in the back of the building, we was even told that it was being kept inside the shop and was never outside but on numerous occasions we came to the shop and saw the vehicle outside and took pictures, but the tech kept saying no it's been inside you saw someone else vehicle. We offered to show him pictures that we took and he changed his tune to say let me find out what's going on, because it's been inside the shop. Lies, after lies. They lied to insurance company about the work being done. We eventually met with the manager who acknowledge that they dropped the ball and that he was sorry for them not being truthful and that he had a lot of work to do with his staff and wasn't aware of all that was going on. From that visit, he worked to make sure that things were done and moved along, he asked to keep the insurance company out of it, but they insurance company pays them and I'm the customer. I did have to return the vehicle for some other cleanup. So glad this is over but I will never return to them again. They had my vehicle for over 2 months for a job that shouldn't have taken a month. The absolutely worst experience ever.Services: Painting
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August 2023 by Ki
Caliber collision on Eubank road has exceeded my expectations! In May vandals broke into my car and took apart my steering wheel column in attempt to steal my car. After filing a claim with my auto insurance I was referred to Caliber. The communication from Kevin was fantastic and I always felt they cared in making sure I knew exactly what was being done to my car. I haven’t had much luck with mechanics being honest in the past, but will 100% bring my car back to this location in the future!Thank you Kevin & team!Services: Painting
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August 2023 by Chris N
I was in an accident and went to your Laburnum location for an estimate. I was upset and didn’t know how this process worked, but I was greeted at the front by Millie who was absolutely wonderful. She was kind and polite and answered questions I had while waiting for the estimator to help me. The overall process was smooth and employees were great.
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August 2023 by Sonya Scott
I would definitely recommend this repair shop to family and friends. These group of people are the most friendliest group of people you would ever want to meet. Mary was knowledgeable, she explained to me the details of my repairs, she texted me so I would know what was going on with the repairs. My car looks brand new! If you are ever involved with any type of accident please go holla at my girl Mary and the staff. They will hook you up! ?Thanks Mary!
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August 2023 by Renee Barrett
I cannot say enough great things about Caliber on Eubank rd-Unfortunately I needed them twice in 3 months- my parked car seems to be a magnet for people who need drivers educationAlways courteous and professionalMy car was ready 7-10 days Earlier than expected and was done right . Each time.Try caliber collision on Eubank Road before you go anywhere else.No stress in a situation where you would expect stress.Dave is very knowledgeable and asks and answers the right questions to get you right as rain.Christine is top notch and goes the extra mile.Services: Painting
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July 2023 by Angela Golden
My experience with Caliber Collision has been great. They lookout for what's best for the client even though they have a business relationship with the auto insurance companies. I would and will recommend this establishment to friends, family, and colleagues. Thank you
