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April 2024 by Juwan Barnes
By far the worst credit union i have Ever dealt with! Customer service on a scale 1-10 is definitely an NEGATIVE 10!Online banking isn’t updated at allThey won’t send you notifications if your card is about to expire, for example if you have a credit card that you use for emergencies only and the. When it’s time for an emergency it’s expired and leaves you screwed in the end because you had no idea. These people aren’t worth the membership at all!!
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April 2024 by Mel
Wow has this place changed from years ago! I called about my ATM card and mentioned it may need to be replaced and the first thing out of the rep's mouth was "and that will be a $10.00 charge" - ARE YOU KIDDING ME? Who charges for ATM cards? When I asked to be transferred to a "MANAGER", a woman answered the call and I asked her what her position was and she finally said "coordinator" and finally admitted she was NOT a manager. This is sad since my family are retirees from Philip Morris. I will be closing all of my accounts with them and reporting my experience to the Board.
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March 2024 by Kent Jordan
Less than helpful employees. There has been multiple times of having issues with them cashing checks. If I take the same ones to navy federal I’m in and out in 5 minutes. As soon as my home buying process is done I will be closing all accounts I have with them.
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January 2024 by Velvet J
A wonderful financial institution!! They have a great staff that's friendly and professional.
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December 2023 by Choice East
Always impressed with the level of customer service and knowledge of employees. Top notch financial institution! Recommend them to any and everyone looking for a Credit Union.
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November 2023 by Kathy Milam
Every single month it takes them two weeks to process a payment by check. And I refuse to pay a fee to pay it online.Update: I received a late payment text so I figured the check was lost. I went online and paid it and what do you know they found the check and deposited the next day it so I made two payments this month. Not the first time it has happened. I’m convinced they do it intentionally so I’ll pay online ?
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October 2023 by Thomas Lucas
A great place to belong as part of the Family and a friendly smile every time you come in.
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September 2023 by Jeff Moore
The branch have very friendly, professional staff. They're also serving the customer.
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May 2023 by Horace Morse
Love the people here, frequently see some of my fellow co-workers.
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May 2023 by Jim Stack
As usual, transactions are handled quickly and smoothly. Even the large ones (to me), like this one, are completed with accuracy and the service is always friendly.
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May 2023 by Chandrakant Patel
CFCU have courtois staff with to the point solution of the problem/issues.
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April 2023 by Bryan Wilson
What a great group of people! Fast, friendly, and knowledgeable service. I recommend them to anyone.
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March 2023 by cassandra little
Great place to bank. Always professional, polite, helpful with your banking needs and concerns. Long time member no better place to bank.
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February 2023 by Fay
This bank participates in transaction reordering. I literally have screenshots and time stamps of when my transactions come out and they rearranged them so when they charge the overdraft fee my account is negative. Then we call they sound happy and when you start asking questions for clarification without using an upset tone or foul words they get annoyed. Probably because they know the practice itself is wrong but they don’t care because it will never change and it’s currently legal, but I did some research and they have a pending lawsuit because of this so I will be joining with my proof and recoded calls.
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September 2022 by T_RIC D
There are much better choices for banking. 15 years ago Credit Union was a good choice.
