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February 2024 by Jason Kjos
Wait is waaaaaay toooooo looooong. Paid 80% for services. They fudged paperwork and tried bilking us for more. Nice try! This place sucks. If you can, find a different hospital.
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December 2023 by Katie Roberts
Seemed a nice place to work but unfortunately the manager gave me a terrible experience. After scheduling a phone interview, I had to call the front desk at the appointed time and wait for the manager to remember she had asked me to schedule a phone interview. When going into the in person interview, I was given a tour and told I could shadow a while. The tech then tried to confirm with me that I’d be there for 3 hours, and I told them that I was never told that and that I couldn’t stay as I had traffic court. On top of all that (and I must say I was overqualified for the job in question), I didn’t even receive any communication about a decision.So a practice whose manager can’t keep her phone interviews straight, who can’t communicate that she’s intending to take 3 hours of my time, and then who can’t have the common courtesy to tell me about the decision for my candidacy after giving them two hours of my time seems to be a red flag. Seems like the practice should take on a new manager. You hiring?
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November 2023 by Tiffany Cook
I really enjoy the relationships CSVH’s vets and vet techs make with my animals (and myself). I can tell they really care and love what they do.
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October 2023 by Jade Luna
Everyone was so nice and patient with my Brady. The fear free approach was what brought us in and we were very content with how Brady was treated. They didn’t push to do things he wasn’t comfortable with and were very patient with him. 10/10 experience.
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October 2023 by Lindsay Morris
Love the fear free approach. Vet visits are much less stressful for my pets and me. Staff is very kind and helpful.
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August 2023 by Michael Barkley
Very disappointed. We called ahead and asked if there was availability for our dog to be seen for an MRI for potential IVDD. We were told they do not have one but have a CT scan and they could call someone in to help us. After taking our dog in the back and three hours later, they told us that he wasn't eligible for CT scans because it could be IVDD and we were still charged for being seen. If you aren't going to offer the services because of a possible condition don't tell prospective clients you do to get somebody in the door and then charge them for it. And your front office responding with well we gave you a military discount (a whole $7) is insulting. Highly unethical.
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July 2023 by Hermitage Roofing
Very poor place to take your animal. If you do not have the correct skin color I am a brown skin Hawaiian and I have been down here for 3 1/2 hours trying to get my dog in to see the veterinarian and they had me wait in my truck while they were other dogs that walked in and walked out my dog can’t hardly even walk. Very poor place unless you are a white person.
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June 2023 by Arissa Storm
Hands down the best vet service I've experienced in the area. My girls used to be terrified of the vet, despite all the positive reinforcement in the world. Now they get excited when I say the word vet! Sure, there are other more affordable places to go, but for me it more than makes up for the price. Our vet treats them like they were her own, and I couldn't want for more.
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May 2023 by Kate Pyle
My dog Bear and I had such a wonderful experience with Kim Raible! After a year or two of many vet visits due to some health issues, Bear became very stressed and anxious to go to the vet and would shake. At our consultation, Kim took such great care to get to know Bear and let him get comfortable — I knew right away we were at the right place! Bear is recovering nicely from his TPLO surgery and I know his successful recovery is in huge part to Kim and her team’s approach to working with him. I will always recommend Cary Street Vet to any friends in need of rehabilitation for their pets!!
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April 2023 by Caroline Beazley
My German Shepherd is very nervous at the vet. The staff are so kind and calm and always take their time so he doesn’t get overwhelmed. They take the time to listen to my concerns and make sure I understand the reasoning behind everything they do. I can’t say enough how awesome they are!
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March 2023 by Leah Miller
Dr Matthews was probably the kindest vet I've ever taken my animals to. She (and everyone else at the clinic) treated me and my pet with respect and answered all my questions I had about diagnostics and treatment. I will be taking my two cats here as long as I live in RVA.
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February 2023 by Tanya mckeithen
Overall very thorough regarding the rehab consultation. I was told that I would receive an email with dietary, harness, and other recommendations, but haven't received as of yet. I also think there could be a better way to price the 6 visit package deal compared to charging more if you don't pay it all at once. From what I understood, you have to sit in the car for 45-50 minutes during the rehab session and I would think that having a camera to watch the session would be a plus if I as pet parent can't go in.
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February 2023 by Austin Tuck
I HIGHLY recommend this practice. I came here after feeling dismissed and unheard at our previous vet of 4 years. My dog is aging and experiencing arthritic pain. The doctor (not tech) spent over an hour listening to my concerns and offering advice on preventatives, supplements, and changes in routine to try. They didn't just push medication like I've had some other vets do. They really listened. The Fear Free approach is a bonus. My dog was happy to be there! 10/10 recommend
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January 2023 by Petersburg Pickers
The best vet experience I have ever had. It’s obvious that everyone who works there cares about not only animals, but the owners as well. Leo is so happy!
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December 2022 by Eric Kelly
Staff and doctors were great and so nice to our cat Tyler. He is a long hair and had bad hair matting going on. We brought him in for an assessment and they ended up shaving all his mats off the same day. Great doctors here. Would definitely recommend to any pet owners.
