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February 2024 by RK
I will never ship a package or purchase anything from this place. The lady at the front counter gave me a disgusting customer service experience. She was loud, rude, dismissive and condescending. Her constant shrugging was enough for me.The only saving grace, was the young man that worked in the store. He was professional and very helpful.While he's assisting me, she KEPT TALKING in the background about what they won't do and can't do. I could barely hear the young man.
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January 2024 by Chance Baskerville
I was waiting in line for 5 minutes when one customer got upset with the lady behind the desk, im assuming the owner or manager. He insisted she had the ability to help him with something, but she insisted she could not. It escalated, and insults started flying, and he angrily left. The woman behind the desk told him to leave, then told all of us in line to leave in an outburst. She said, "I'm closing" "I'm serious, get out!" Around 3pm. I'm going to UPS and will never come here again. I'd advise anyone to think twice about coming here because you may not be able to ship depending on her mood swings. Unfortunate because I did like coming here before I realized she was so volatile.
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January 2024 by Christy Lantz
The manager is the most aggressive and irritating professional I have ever encountered. I feel so sorry for the employees working under her. I never leave reviews but this situation was so egregious I felt compelled to do so.
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December 2023 by Amanda Beason
5 thousand stars. Quick, helpful and friendly. Worth the extra money for packing to avoid the line at the post office the week before Christmas
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December 2023 by Elizabeth Roderick
The people who work here are extremely crabby. It's like they don't want your business. They made me feel like I was imposing on them just to take my money. I would rather wait at the Post Office or drive down the street to the UPS store.
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November 2023 by mim golub scalin
We ship a lot of different items, including art work. We’ve found the staff to be helpful. They do an excellent job packing the items. We, also, like the selection of greeting cards, including those by local artists.
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September 2023 by Henry McLean
I went here to run a last minute errand for my brother in law who needed a box. They didn’t have the one he needed in stock and I wasn’t sure what exactly he was shipping, so I gave him a call. While I was in the line with him, Stephanie (presumably the owner) was pleasant enough to me but was short, rude, and condescending to my brother in law (and therefore me by proxy) who was giving me genuinely important questions to ask her about price, exact box size, etc. After he hung up the phone it seemed like they wanted me out of their store as quickly as possible and gave me shipping options for an almost exact fit box size. When I tried to say I just wanted to take the two cube boxes and tape them together without elaborating (because let’s face it it’s my box and my business what I do with my box), they said “let me just show you how we box professionals do it” and proceeded to lecture me in a condescending and exaggerated manner how to put together two boxes. It wasn’t helpful and it wasted 5 minutes of my time that I could’ve checked out, but I didn’t want to interrupt and add fire to the flame of my already annoying experience. I want to give them the benefit of the doubt and say that they were trying to be helpful (hence the two star rating) but your customers are your lifeblood. No matter what, as a customer it shouldn’t be my job to interpret whether or not you’re giving me attitude. Even if it’s not purposeful, you guys just need to do better or get new management, end of story.
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September 2023 by C C
I always read reviews before dealing with establishments but I try to give people the benefit of the doubt .. I walked up and realized the store was closing so I open the door and stood at the door because I had a question about my package that was dropped off and was willing to come back the next day due to closing hours …the lady at the register was very rude just like everyone says . It’s not what you say it’s how you say it and you would think after all the bad reviews that it would stop . They don’t ever have to worry about me again
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August 2023 by Kellie W.
Nolan was a huge help in tracking down my DHL package. He went out of his way to call the warehouse and working with them to figure out the shipping issue I had. Great service and really helpful and polite.
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August 2023 by John Campbell
The woman who works there and maybe even possibly owns the place has a terrible attitude. I left the store with her screaming at me and shoving boxes like she was going to attack me. I went down the street and spent hundreds shipping my stupidly expensive package, happy that the troll of woman didn’t get my business.
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August 2023 by Woodrow Ritter
Best place to get your item packed and shipped out professionally. This business is the most kind and helpful place I’ve ever used to ship. They are truly A++
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May 2023 by W K
Wow Stephanie is one of the rudest persons I have encountered at a business and has NO customer service skills. She will speak to you like you are the hired help and try her best not help you. Best to go down the street to the Packing/mailing store in Carey court.
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April 2023 by Brendan G.
Wow Stephanie is one of the rudest persons I have encountered at a business and has NO customer service skills. She will speak to you like you are the hired help and try her best not to help you. She possibly could be off her meds. Best to go down the street to the Packing/mailing store in Carey Court.
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April 2023 by Mike B.
Last week we shipped 8 boxes of our deceased son's belongings from Richmond, Virginia. Stephanie couldn't have been more helpful. She took her time, made sure that we received the best rates and added tape to some of the boxes to be sure that they were secure. She also was very caring and empathetic. I highly recommend this business.
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March 2023 by Kyle Garrity
I did not feel comfortable in this store today. Kind of weird and rude like I wasn’t welcome. And $2 to print a shipping label when I could just go to the UPS store where they’ll print for free. I’m all for supporting local business but this one should just shut its doors.
