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January 2024 by Allison Shewmake
great customer service and a large selection of items :)
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January 2024 by Moe _RVA
Satisfied with my experience at Carytown Tobacco. I was helped by a guy named Chris. Him and his coworker (who's name I didn't catch) gave me good insight on a wide range of glass products and accessories. I recommend this store. These fellas was very knowledgeable and professional. I was even offered discounts.
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December 2023 by Michael D.
The one in Richmond on Broad St has been great with knowledgeable helpful and trustworthy employees - the one in Mechanicsville is exact opposite - know nothing no help no politeness no good service - don't know their products and could care less
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November 2023 by Mark Tison
Absolutely my go to for vapes. Great prices and selection
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November 2023 by Brian Loeper
My go to spot since they opened their first locations for all of my smoking devices and accessories, vape mods and ejuice selection, kratom, CBD and delta products, knowledgeable helpful and friendly staff, and most importantly reliable stock and accommodating store hours up to 10pm. As an almost 20 year smoker who started out with only Kultures or katra gala, though they do still deserve consideration.. I endorse Carytown Tobacco for their quality and selection for all things related in the Richmond area.
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November 2023 by Togdurrtha Járn
Quick and friendly service from knowledgeable staff that are always eager to help meet your sesh needs
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September 2023 by Andrea Edmunds
Chris was so helpful and the nicest!!! Can’t say enough good things about him!!
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September 2023 by Jeffrey Shackleford II
good selection. fair prices. David will always take care of you. Highly recommend if you want a chill experience
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September 2023 by gamerode441 Gamez
I usually have come here, I’ve bought here most employees are very down to earth, they are good people, they understand people from all walks of life, let you choose and pick, but I came here a week ago and I had the most disappointing experience, I was buying my regular purchases, a employee tried to steal from me, then he said he would not let me buy, even though I’ve bought from this gentleman my many items, I bought a vape and i ussally come here to buy my coils, juices, vapes. Many people here are very nice they don’t give you any hassle (why would I get hassle if I’m a regular costumer), I will be switching over to buying my things online, it’s sad me I thought I found the place I was accepted in and could rely on for my vaping needs. The gentleman was also on the phone flirting with a lady very unprofessional
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June 2023 by Elizabeth Lucas
You can find EVERYTHING here for any of your smoking wants and needs. The staff is wonderful... friendly and super helpful
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May 2023 by Jerry L.
Great selection, average prices, mostly excellent staff and many locations to choose from. I would have given 5 stars but over the past year I've had to look at other smoke shops for fresh stock. It looks like Carytown Tocacco is able to purchase older, expired and consequently weaker efficacies of different products. When wholesalers offer retail outlets outdated product at a discount it must be hard for the retailer to say no. Lower wholesale prices mean an increase in revenue if they savings aren't passed on to the customer. And that's what's been happening. Much weaker products for the customer. Luckily, there are quite a few smoke shops available to find fresher, stronger products. Hopefully Carytown Tobacco won't make this a permanent endeavor.
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April 2023 by Ryan Javier Ortega
The guy who opened the store this morning is a really nice guy. He gave me a great deal, explained everything, and was just really pleasant. Actually changed my mood, and then so did the kratom, so not a bad Sunday morning, and all thanks to carytown tobacco!
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April 2023 by Dan Kevin
Just be aware if you buy something that doesn't work or is broken they won't do anything at all to make it right. I've spent hundreds of dollars here and the customer service is always good, but if you buy something that is broken there will be no effort taken to replace or even give a discount on a replacement.
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April 2023 by Melanie Myers
I was in the store for the first time yesterday & the 2 guys working were so nice and caring to me . I really appreciate that & I’ll be back for sure.
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March 2023 by Joe McKay
The best tobacco shop on the east coast! Carytown Tobacco in the heart of Carytown has the BEST glass selection to choose from and the most helpful employees I’ve ever had in any vape shop. Would recommend to anyone! GO GO GO!!
