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February 2024 by Sheva Luma
Best location of it's brand!
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January 2024 by Ash LadyBlaze
Employees are super sweet! End of yr sale til the 2nd go check it out
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November 2023 by Jonny Gomez
Called yesterday called today no answer like what are ya doing
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September 2023 by Nzinga Bolden
I like this location the most bc it has a bigger selection. The parking just sucks but a great place.
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July 2023 by David West
Amazing products , over the top customer service , great prices & deals. Love to shop here.
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June 2023 by Wheeler Darden
Carytown Tobacco is worth the drive from Tidewater. The entire chain is next level. They have the good stuff and knowledgeable employees. I always feel like I have to train vape store employees because they don't know what they're talking about, especially with expensive stuff... not here. I bought some Dr. DABBER stuff
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November 2022 by Laith Al shawarbeh
The guys there have great customer service know a lot about there products and are very attractive
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November 2022 by aria mosavi
This establishment has been serving Richmond locals for years now, with good employees and atmosphere. It is nice to have a place so close by where I know it shares the qualities I discussed above. Good atmosphere is a key component to any successful establishment. Cary town Tobaccos atmosphere is modern, yet inviting to new smokers.
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October 2022 by Alfonso Samper
I have been a client for many years and have had many good experiences in all the stores I’ve visited with the exception of Regency Square (Parham Road). I have gone to Regency four times and all four times they were late opening the store. Three of the four times the manager was very apologetic. The fourth time, however, was the worst experience I have ever had as a customer anywhere. The employee was rude, screaming and threatening with hurting my wife and I if we didn’t leave (we were not even inside the store). The security guard had to intervene to calm the employee down. With so many similar stores opening up in the area, the last thing i need is to shop where I am treated with disrespect.
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August 2022 by Deshay Brown
I bought a hookah and used it 2 days later. The glass burst as I was pulling the hookah. Paid almost $200 for the hookah and they did not want to exchange it. The worker was super rude and did not want to assist me. Smh. I do not recommend me this location at all!!
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August 2022 by Tina Oconnell
So much to look at and very clean and helpful .....good prices and selections
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June 2022 by Javier Garcia
Yesterday I walked into carrytown to buy a hookah and was surprised when adam , the manager of the store took time to explain to me all my options and the quality of his products not only did I get a good deal on a really nice Egyptian hookah I also walked out of the store feeling better than when I walked in .. all the employees were very friendly and easy to talk too I definitely recommend this smoke shop above all others I’ve been to in Richmond ! I’ felt obligated to hop online and give the place a five star review
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December 2021 by AJ Smith
Im always here with friends but never get anything still the energy the workers give off tho is great.
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December 2021 by Mary Jordan Siebert (rvamary)
I have never had a bad experience here. In fact everyone has been overwhelmingly friendly. I certainly don't mean to make them sound like they are that creepy type of customer service representatives, either.They have a good selection and are willing to answer all of my questions without making me feel as if I am putting them out.I would absolutely recommend this store, and this location!
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December 2021 by Jack ThaKlown
Awesome, awesome shop, great prices and nice folks running the business!